Field Service Coordinator
Woodward, Inc. · Gurugram · onsite · Posted 68d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Schedule Coordination: Organizes and manages field service appointments to ensure timely and efficient service delivery.
- Customer Communication: Interfaces with clients to confirm service appointments and address inquiries or concerns effectively.
- Technician Assignment: Allocates field technicians to service calls based on availability, expertise, and service requirements.
- Data Management: Maintains accurate records of service activities and updates the service management system regularly.
- Issue Resolution: Identifies and resolves routine service problems using established procedures without the need for supervisory approval.
- Scheduling Coordination: Proficient in organizing and managing service schedules to optimize field operations.
- Technical Troubleshooting: Skilled in identifying and resolving routine technical issues encountered by field staff.
- Effective Communication: Ability to clearly exchange information with team members and clients to ensure service delivery.
- Time Management: Expertise in prioritizing tasks and managing time efficiently to meet service deadlines.
- Data Management: Accurate in maintaining and updating service records and databases.
- Customer Service Orientation: Dedicated to providing highquality support and addressing client inquiries promptly.
- Inventory Control: Competent in managing and tracking service materials and equipment inventory.
- Documentation Proficiency: Skilled in preparing and maintaining detailed service reports and paperwork.
- ProblemSolving Ability: Capable of identifying and implementing standard solutions to common field service challenges.
- Software Proficiency: Experienced in using field service management software and related applications.
- 4 year Bachelors BS; Masters preferred
- Experience: 3-5 Yrs
Sourced from foundit
Skills
Technical TroubleshootingCustomer service orientationEffective Communicationinventory controlsoftware proficiencyScheduling coordinationData Managementtime managementDocumentation