Field Sales Executive - Bangalore

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint

further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.

• The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales):

• Achieve sales targets as per the branch's approved business plan
• Execute sales promotion activities within the assigned territory
• Ensure all Sales KPIs are achieved on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiries within defined timelines
• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Track market developments and identify new business opportunities
• Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

• Ensure high-quality service delivery to all customers
• Maintain strong liaison and communication with clients
• Prepare and submit customer reports promptly
• Address customer complaints and work with Operations and Back Office to resolve them effectively
• Conduct detailed site inspections and SRAs
• Generate quotations through the system as per company guidelines
• Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• Set realistic and accurate customer expectations regarding pest management services
• Capture correct and complete customer information (email, two contact numbers, address with landmarks)
• Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
• Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
• Ensure new sales are visible in iCABS for planning and execution via Service Companion
• Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
• Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

• Ensure timely invoice submission and obtain necessary acknowledgements
• Coordinate with the Back Office for accurate and timely invoicing
• Share costings and customer expectations with Operations in advance
• Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

• Ensure timely and accurate updates in all sales-related systems
• Prepare daily and monthly sales reports
• Maintain an updated and organised customer database

Key Result Areas:

• Business Development (Sales)
• Upselling
• Renewals (if assigned)
• Calls / Survey / Quotations/ PDSA as per the Regional plan
• Collection & DSO
• Customer Service
• On-Time Invoice Submission

Competencies (Skills essential to the role):

• Strong interpersonal and networking abilities
• Effective verbal and written communication skills
• Proficient in client negotiation
• Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement:

• Any Graduate (Any discipline)
• Proficient in MS-Office/G-Suite
• Experience - SE - 1 - 2 Years | Minimum 1 year of direct sales experience in Facilities Management services
• Minimum 1 year of experience in home products, home services, or residential cleaning services (preferred)

Role Type / Key working relationships:

• Field Sales - Individual Contributor Role
• External team- Customers and customer representatives
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in a commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.