Field Sales - Contact Centre (SaaS / CCaaS)

Job Title: Field Sales Executive / Business Development Manager
Experience: 37 Years
Location: Chennai, Bangalore, Mumbai & Delhi
Industry: SaaS / Contact Centre / IT / Technology

Job Summary

We are looking for an experienced Field Sales professional to drive new business for our Contact Centre SaaS / CCaaS platform.

The ideal candidate should have strong experience in B2B technology sales, SaaS sales, Contact Centre solutions, CRM, IVR, Omnichannel, Cloud Contact Centre or Communication solutions and should be comfortable meeting customers and decision-makers face-to-face.

Key Responsibilities

• Identify and generate new business opportunities through field sales, prospecting, networking, referrals and industry connections.
• Develop and manage a strong sales pipeline for Contact Centre SaaS / CCaaS solutions.
• Conduct face-to-face meetings with CXOs, CIOs, CTOs, Customer Service Heads, Contact Centre Heads and IT leaders.
• Understand customer requirements and recommend appropriate Contact Centre technology solutions.
• Present and demonstrate SaaS / CCaaS products to prospective customers.
• Manage the complete sales cycle from lead generation, qualification and solution presentation to negotiation and closure.
• Develop relationships with enterprise and mid-market customers.
• Work closely with Pre-Sales, Solution Engineering, Product and Customer Success teams to ensure successful closure and onboarding.
• Achieve monthly, quarterly and annual sales and revenue targets.
• Maintain accurate sales activity, pipeline and forecast information in CRM.
• Identify opportunities for upselling and cross-selling additional SaaS and communication solutions.
• Monitor market trends, competitors and customer requirements to identify new business opportunities.

Required Skills

• 37 years of experience in B2B Field Sales / SaaS Sales / IT Product Sales / Technology Sales.
• Experience selling Contact Centre / CCaaS / CRM / CPaaS / UCaaS / Cloud Communication / IVR / Omnichannel solutions will be highly preferred.
• Proven experience in new customer acquisition and revenue generation.
• Strong understanding of the B2B SaaS sales cycle.
• Experience handling enterprise or mid-market customers.
• Strong communication, presentation, negotiation and closing skills.
• Ability to engage with CXO-level and senior business/IT stakeholders.
• Strong networking and relationship-building skills.
• Willingness to travel extensively for customer meetings and business development.
• Target-oriented, self-driven and comfortable working in a field-sales environment.

Thanks & Regards

Deepak N

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