Field Operations
GrowXCD Finance · Hyderabad · onsite · Posted 50d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Customer Interaction & Relationship Management
- Welcome and guide walk-in customers, addressing inquiries related to loan products, EMI schedules, interest rates, etc.
- Provide accurate information about loan terms, documents required, and application status.
- Maintain long-term relationships by following up on customer satisfaction and offering support post-loan disbursement.
- Assist in the collection and verification of customer documents for secured loans.
- Ensure complete and compliant documentation before forwarding to credit/operations teams.
- Handle customer requests for loan statements, pre-closure, and interest certificates.
- Ensure adherence to all internal policies and regulatory guidelines (RBI/NBFC norms).
- Monitor TATs (Turnaround Times) for customer queries and resolution.
- Escalate unresolved issues or complaints to appropriate internal teams.
- Update customer interactions and service requests in CRM systems.
Sourced from foundit
Skills
crm systems