Field Operations & Partnerships Executive

ABOUT NINJAHELP

NinjaHelp helps families in Delhi-NCR book trusted, verified help for their homes: elder care, nannies and cooks. We're building the technology behind household services: verified worker identity, smart matching, digital onboarding in six languages through our worker app Saathi, and simple monthly billing. Households deal with one trusted brand. Behind it, we work with a network of partner agencies who manage and support workers on the ground.

We're an early team led by operators from Paytm, MakeMyTrip, Flipkart and we're building fast.

THE ROLE

You'll be our person on the ground. You'll bring partner agencies onto the platform, keep them performing, and make sure every family gets a smooth start with their new help. You'll report to our Co-Founder & Chief Business Officer and work closely with the founders and the product team.

WHAT YOU'LL DO

Agency partnerships

• Find and meet household-service agencies across Gurugram, Delhi, Noida and Faridabad, pitch the NinjaHelp partner programme, and sign them up

• Onboard partners onto our partner portal: help them register their workers, build profiles and get comfortable with the tools

• Track partner performance against agreed service standards (response time, worker availability, replacements) and work with them to close gaps

• Build a reliable bench of partners who can grow with us

Operations

• Coordinate worker trials and start dates at households, and be the on-ground point of contact when something needs fixing

• Verify worker documents and run in-person checks where needed

• Keep our ops console up to date: every visit, worker status and partner conversation logged

• Bring workers onto Saathi through community channels: residential societies, worker clusters, NGOs and our Saathi Mitra referral network

• Share what you see in the field with the product team. Your feedback will shape what we build.

WHO WE'RE LOOKING FOR

• 1–4 years in field operations, partner or merchant onboarding, or B2B field sales, ideally at a consumer-tech or marketplace company (food delivery, quick commerce, mobility, home services)

• Fluent Hindi and good working English

• Comfortable travelling across Delhi-NCR most working days

• Organised and data-minded: at ease with Google Sheets and keeping records current on an app

• Graduate in any discipline

• Patience and empathy. You'll work with families, workers and small business owners, each with very different needs.

WHAT YOU'LL GET

• Fixed salary plus monthly performance incentives

• Travel allowance

• Direct work with the founders at an early-stage company

• Room to grow into a city or partnerships lead role as we expand to new cities

HOW TO APPLY

• Apply on LinkedIn with your CV. Shortlisted candidates will have a short phone call, an in-person conversation in Gurugram, and a short field exercise.