Field Operations and Technical Support Engineer

Field Operations and Technical Support Engineer
New Product Support and AC Service Operations
Company: Elevatech LLP | Base location: Pune | Employment: Full time
Preferred experience: 2-3 years | Travel: Frequent travel across India
About Elevatech
Elevatech LLP specializes in elevator accessories that enhance comfort, safety and the passenger experience. We operate an established annual maintenance contract business for elevator air conditioners across major metros, supported by technicians in each city. Our expanding portfolio includes touch COP and LOP systems, Pulse elevator health monitoring and other elevator accessories.
Role purpose
Provide hands-on field support for newly introduced products and improve the safety, consistency and quality of our AC maintenance operations. The role combines customer-site troubleshooting with technician training, standard operating procedure development, service monitoring, audits and customer escalation management across cities.
Key responsibilities
Customer-site technical support
Visit customer sites to install, commission, diagnose and resolve issues involving touch car operating panels (COP), touch landing operating panels (LOP), Pulse and other newly introduced products, within Elevatech as agreed scope.
Check product wiring, power supply, configuration, communication and operation using approved procedures. Coordinate with the elevator OEM or authorized elevator technician wherever access to elevator systems is required.
Work with internal engineering teams and suppliers on complex faults, firmware or configuration issues, replacement parts and recurring failures. Verify satisfactory operation after corrective action.
Record site findings, test results, root causes, actions taken and customer confirmation; feed field learning into product improvements and troubleshooting guides.
Safety and standard operating procedures

Develop and update practical SOPs, maintenance checklists and service reporting formats for elevator AC maintenance and new-product support, in consultation with technical leads.
Conduct field safety training covering authorized access, isolation and lockout procedures, suitable PPE, car-top working precautions, electrical safety and safe handling of equipment, as applicable to the task.
Implement approved SOPs across city teams, verify compliance during visits and address deviations. Ensure work starts only when required site safety arrangements are in place.


Key responsibilities continued
Field employee training and service monitoring
Train and coach technicians on AC servicing, fault diagnosis, approved work methods, new products, customer communication and complete service documentation. Assess practical competence and arrange refresher training.
Monitor preventive maintenance schedules, overdue visits, checklist completion, breakdown response and open complaints across cities. Verify that recorded service has been completed to the required standard.
Coordinate with local technicians and operations teams on site access, spare parts, tools and follow-up visits; flag resource gaps and risks to timely service.
Service audits and customer escalations
Conduct planned and need-based site audits to assess safety, servicing quality, equipment condition and compliance with SOPs; track corrective actions through closure.

Own technical escalations through resolution: acknowledge promptly, assign responsibility, communicate the action plan and provide updates within agreed service timelines.
Verify resolution with the technician and customer, investigate repeat complaints and recommend preventive action. Escalate unresolved technical or resource issues internally.
Education and experience
BE / BTech in Electrical, Electronics, Electronics and Telecommunications, Mechatronics or Mechanical Engineering preferred. Diploma holders with strong relevant field experience may also be considered.
Preferably 2-3 years in field service, commissioning, technical support or maintenance of elevator accessories, electronic control systems, HVAC or related equipment.
Hands-on experience troubleshooting electronic equipment, reading wiring diagrams and checking power supplies, sensors and communication interfaces is essential.
Practical knowledge of air conditioning maintenance is strongly preferred. Experience with elevator COP / LOP systems, monitoring devices, technician training or service audits is an advantage.
Skills and working requirements
Systematic troubleshooting, clear service reports, root-cause analysis and the ability to explain technical procedures to field technicians.
Ability to coordinate technicians across locations, prioritize escalations and communicate clearly with customers and OEM teams. Working knowledge of Excel and service tracking tools.
Based in Pune and willing to travel frequently to metro cities and other customer sites. Able to work in elevator field environments under approved safety procedures and with authorized access.
Remuneration
For right candidate fix remuneration will be 4 to 4.5 lac plus incentive
How success will be measured
Timely resolution of product issues and customer escalations; on-time and complete preventive service; fewer repeat complaints; technician competence; SOP compliance; and closure of audit findings. Targets will align with agreed customer commitments and internal service standards.
To apply: Send your CV to [email removed], Or send on whatapp [phone removed] / [phone removed] highlighting field troubleshooting, AC maintenance, technician training and service coordination experience.
Address: 401, Vasundhara Complex, DP road, Pimpale Nilakh, Pune 411027 | Web: www.elevatech.in | Contact: [phone removed]

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