Field Officer

1. Timely Patient Onboarding

• Reach the patient location on time as per booked slot.
• Ensure first slot of the day starts on time without delay.
• Maintain punctuality and plan routes efficiently.

2. Device Setup & Demonstration

• Correctly apply the VigoHeart patch and ensure good skin contact.
• Pair the device with the patients phone/app if needed.
• Demonstrate usage to the patient (what to do, what to avoid).

3. Patient Education & Engagement

• Explain the purpose and benefits of monitoring.
• Instruct on care: charging, bathing precautions, and reporting issues.
• Ensure patient is comfortable and confident before leaving.

4. Data Quality & Monitoring Initiation

• Verify that ECG data is transmitting properly before leaving.
• Ensure the monitoring session is started on the app/platform.
• Report any technical issues immediately to the support team.

5. Documentation & Reporting

• Update the status on Field officer's portal immediately after onboarding.
• Maintain accurate records of time, location, and patient ID.
• Upload signed consent forms (if applicable).

6. Customer Experience

• Be polite, professional, and well-groomed and in uniform during visits.
• Ensure patient satisfaction and resolve basic queries on the spot.
• Escalate any dissatisfaction or complaints to the manager immediately.

7. Compliance & Safety

• Follow hygiene and safety protocols during patient interaction.
• Handle devices carefully to prevent damage/loss.
• Maintain confidentiality of patient data.Role & responsibilities