Field Executive

Role Description:

The Field Executive is a full-time, on-site role based in Bally Jagachha, focused on driving adoption and usage of PhonePe's products among local merchants and users. Responsibilities include visiting merchants and partner locations, onboarding them to PhonePe solutions, assisting with app setup, and educating them on product features and best practices. The role involves building and maintaining strong relationships, addressing queries or issues, and regularly collecting feedback from the field to improve customer experience. The Field Executive will also support promotional activities, ensure visibility of PhonePe branding, and collaborate with internal teams to meet growth and service targets in the assigned territory.

Qualifications:

• Strong communication and interpersonal skills to engage with merchants, explain product features clearly, and handle objections effectively.
• Basic digital literacy and comfort using smartphones, apps, and online tools to demonstrate and troubleshoot PhonePe solutions.
• Customer service orientation, with the ability to listen actively, resolve issues on-site, and provide a positive experience to diverse users.
• Territory management and time-management skills to plan daily routes, prioritize visits, and meet coverage and onboarding targets.
• Ability to work independently in the field, follow operational processes, and provide accurate reports and updates to the team.
• Fluency in local language and working proficiency in English or Hindi for effective communication with merchants and internal stakeholders.
• Prior experience in field sales, FMCG distribution, financial services, or digital payments is preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; higher education in business or commerce is an advantage.
• Willingness to travel within Bally Jagachha and nearby areas, with flexibility to work on-ground as per business needs.