Field Executive & Telecaller (Dept Recovery & Loan Collection)

Job description

Hiring: Field Executive & Telecaller

Company: Veer Kesari Associates
Employment Type: Full-time
Industry: Financial Services / Collections / Recovery
Experience: 01 - 03 Years (Fresher Also can apply)
Qualification: 10th & 12th Passed
Locations: Nagpur, Pune, Nanded, Nashik, Amravati, Mumbai, Chanderpur, Gondiya & others MH location.

About Veer Kesari Associates

Veer Kesari Associates is a professionally managed organization providing collection, customer servicing, field operations and call center services. We are expanding our team and looking for motivated individuals who are customer-focused, target-oriented and interested in building a career in the financial services and operations domain.

1. Field Executive

Job Summary

We are looking for energetic and responsible Field Executives to handle customer visits, payment follow-ups and collection-related activities within assigned locations. The candidate should be comfortable with field work, local travel and direct customer interaction.

Key Responsibilities

• Visit customers at assigned locations as per the daily work plan.
• Follow up with customers regarding pending payments and account-related matters.
• Communicate professionally with customers and understand their concerns.
• Facilitate timely payments as per company processes and guidelines.
• Explain payment options and resolve basic customer queries.
• Maintain accurate records of customer visits, interactions and payment commitments.
• Submit daily visit and collection reports to the reporting manager.
• Coordinate with the office/operations team regarding customer cases and field updates.
• Achieve assigned daily/monthly performance and collection targets.
• Maintain customer confidentiality and follow company policies and compliance guidelines.
• Travel within the assigned territory for customer visits.

Candidate Requirements

• 10th & 12th Pass / Graduate.
• Freshers are welcome to apply.
• Experience in field collection, recovery, sales, delivery, banking, financial services or customer service will be an advantage.
• Good communication and interpersonal skills.
• Comfortable with field work and local travel.
• Basic knowledge of smartphones and mobile applications.
• Self-motivated, disciplined and target-oriented.
• Valid two-wheeler and driving licence preferred/required, depending on the assigned location.
• Knowledge of the local language and area will be an advantage.

2. Telecaller

Job Summary

We are looking for confident and customer-oriented Telecallers to handle outbound and inbound customer calls, payment follow-ups and customer queries. The candidate will be responsible for communicating with customers professionally and achieving assigned calling and collection targets.

Key Responsibilities

• Make outbound calls to assigned customers regarding pending payments and account-related matters.
• Handle incoming customer calls and provide appropriate information or assistance.
• Communicate payment-related information clearly and professionally.
• Follow up with customers and record payment commitments and responses.
• Understand customer concerns and provide appropriate assistance within company guidelines.
• Maintain accurate call records and update customer information in the system.
• Achieve assigned daily/monthly calling, follow-up and performance targets.
• Escalate unresolved customer issues to the concerned reporting manager.
• Coordinate with field and operations teams wherever required.
• Maintain customer confidentiality and follow company policies and communication guidelines.
• Ensure professional and respectful communication with every customer.

Candidate Requirements

• 10th & 12th Pass / Graduate.
• Freshers are welcome to apply.
• Prior experience in telecalling, customer service, collections, banking, sales or BPO will be an advantage.
• Good verbal communication skills.
• Hindi and local-language proficiency preferred.
• Basic computer knowledge and ability to work with mobile/CRM applications.
• Good listening and negotiation skills.
• Positive attitude and willingness to work towards targets.
• Ability to handle customer conversations professionally.

Common Skills Required

• Good Communication Skills
• Customer Handling
• Follow-up & Negotiation Skills
• Target Orientation
• Basic Computer / Smartphone Knowledge
• Problem-Solving Ability
• Time Management
• Teamwork
• Professional Conduct

Why Join Veer Kesari Associates?

• Competitive salary and performance-based incentives
• Training and on-the-job learning
• Career growth opportunities
• Professional and supportive work environment
• Opportunity to gain experience in banking, financial services and customer operations
• Opportunities for both freshers and experienced candidates

Who Can Apply?

Freshers and experienced candidates looking for opportunities in field operations, customer service, collections, telecalling, banking and financial services are welcome to apply.

Note: Candidates should be comfortable working with performance/target-based responsibilities. Field roles may require regular travel within the assigned territory.