Field Executive Service

Job Summary

Maintenance Mechanic Role Overview Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity Otis is growing and is looking for a Field Service Executive - Service for one of our entities located at Hyderabad.

Location

Location: Hyderabad

Key Responsibilities

• Perform preventive maintenance on elevators and escalators to ensure safe and reliable operation.
• Troubleshoot and repair mechanical, electrical, and electronic faults within SLA timelines.
• Respond to breakdowns, emergency calls, and passenger entrapments, ensuring quick restoration of service.
• Maintain response times in accordance with Service Level Agreements (SLAs).
• Diagnose and repair mechanical, electrical, and electronic faults in elevators and escalators.
• Carry out repairs promptly to minimize downtime and prevent recurring failures.
• Support standby and on-call duties as required.
• Follow all safety procedures and ensure compliance with company and statutory safety standards.
• Maintain service reports, maintenance records, and equipment history accurately.
• Coordinate with customers, building management, and supervisors to provide service updates and technical guidance.
• Manage tools, equipment, and spare parts required for maintenance and repairs.
• Work in rotating shifts and participate in standby/on-call duties as required.

Shift Work Flexibility

Ready and willing to work in a three-shift rotational schedule (Morning, Evening, and Night shifts) as per operational requirements. Available to work on weekends, public holidays, and during emergency callouts when required. Flexible to support 24/7 airport operations and equipment availability requirements. Willing to participate in standby and on-call duties to ensure timely response to breakdowns and service emergencies.

Required Competencies

• Knowledge of elevator and escalator systems.
• Mechanical, electrical, and electronic troubleshooting skills.
• Strong commitment to safety and quality.
• Customer service and communication skills.
• Ability to work independently under pressure.
• Good documentation and reporting skills.
• Willingness to work in 3 shifts and attend emergency callouts.

Key Skills

• Elevator escalator maintenance expertise
• Fault diagnosis and troubleshooting
• Safety awareness
• Customer relationship management
• Time management and planning
• Digital reporting and system usage

Key Performance Indicators (KPIs)

• Maintenance completion rate
• Breakdown response time
• Callback reduction
• First-time fix rate
• Safety compliance
• Customer satisfaction
• Documentation accuracy

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.