Field Engineer

Desktop Support / Field Engineer Retail Industry

Experience: 1 to 5 Years (Apply only Male Candidate)

Location: Pan India / Multiple Locations - Tumkur Karnataka, Kompally Telangana, Hyderabad, Faridabad, , Bangalore, Chennai, Jaipur, Guwahati, Delhi,Ahmedabad, Mumbai, Pune

Job Type: Full-Time

Job Description:

We are hiring Desktop Support / Field Engineers to provide on-site IT support for desktops, laptops, printers, network devices, and end-user systems across Reliance locations. Candidates should have strong troubleshooting skills and willingness to travel to client sites.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and printers.
• Diagnose and resolve hardware, software, and operating system issues.
• Support Windows OS, Microsoft Office, Outlook, and basic networking.
• Troubleshoot LAN/Wi-Fi connectivity issues.
• Perform hardware replacement (RAM, HDD/SSD, motherboard, SMPS, keyboard, mouse).
• Install and configure antivirus and standard applications.
• Provide support for scanners, barcode printers, and POS devices.
• Coordinate with remote teams and vendors for issue resolution.
• Maintain service reports and update tickets in the ITSM tool.
• Provide field support across stores, offices, and warehouses.

Required Skills:

• Desktop and laptop troubleshooting
• Printer troubleshooting
• Windows 10/11 administration
• Microsoft Office and Outlook support
• Basic networking (TCP/IP, DNS, DHCP, LAN)
• Hardware installation and replacement
• Ticketing tools (ServiceNow, Remedy, Jira)
• Customer support and communication skills

Location: Pan India / Multiple Locations - Tumkur Karnataka, Kompally Telangana, Hyderabad, Faridabad, , Bangalore, Chennai, Jaipur, Guwahati, Delhi,Ahmedabad, Mumbai, Pune