Field Engineer

Field Engineer Job Description: -

Location:PAN India

Experience : 1+ years

Employment Type:Full-time

Working Hours: 24 7, as per roster

Roles & Responsibilities: -

• Provide on-site IT support to Reliance Retail outlets for hardware, software, printer, and basic networking-related issues.
• Visit multiple retail stores across assigned locations to attend IT service calls and maintenance activities.
• Troubleshoot and resolve issues related to:
• Desktop PCs and laptops
• Printers and other peripherals
• Basic network connectivity
• Networking equipment such as switches, routers, and related devices
• Coordinate
• Provide timely on-site support and ensure service calls are resolved within the defined timelines.
• Maintain proper documentation of service activities, asset details, preventive maintenance, and call closures.
• Travel extensively across assigned areas to provide field support, with approximately 50%70% travel expected.
• Perform any other IT field support activities assigned by the management.

Required Skills & Qualifications

• Minimum 1+ years of experience in IT hardware and networking support.
• Good knowledge of PC/Desktop hardware troubleshooting.
• Hands-on experience with printers and peripheral devices.
• Basic knowledge of computer networking and networking equipment.
• Good troubleshooting and problem-solving skills.
• Ability to work independently at multiple customer/store locations.
• Good communication and coordination skills.
• Ability to prepare service reports and maintain proper documentation.
• Experience in preventive maintenance, IMAC, rollout, and asset management activities will be preferred.

Other Requirements & Working Conditions: -

• Willingness to travel extensively across assigned locations.
• 24 7 working environment; working hours and weekly offs will be based on the roster.
• There will be no fixed Saturday/Sunday or public holiday off.
• Working on National Holidays will be compensated with double pay, as per applicable company policy.
• Public Holidays (PH) worked will be compensated with compensatory off, as per applicable company policy.
• Candidate must be flexible to work across different locations and visit multiple stores as required.

Intrested candidate can share their cv on:snehal.patilrigvedtech.com/[phone removed]