Field Desktop Engineer

Job Title: Customer Support Engineer

Location: Ernakulam / Kottayam / Thodupuzha / Vadakancherry

No of Vacancies: 4

Experience: 1-3 yrs

Job Summary:

Accel IT Services is looking for a Field Support Engineer to provide L1 support for desktops, laptops, and printers across client locations. The role requires strong hardware troubleshooting skills and willingness to travel to support multiple sites.

Key Responsibilities:

• Provide field L1 support for desktops, laptops, and printers across client locations.
• Perform in-depth hardware troubleshooting for desktops, laptops, and peripherals (motherboard, RAM, HDD/SSD, SMPS, etc.).
• Handle printer hardware issues, including paper jams, cartridge issues, connectivity, and component replacement.
• Install, configure, and troubleshoot Windows OS, drivers, and applications.
• Perform break-fix support, hardware replacement, and preventive maintenance.
• Configure and troubleshoot network and shared printers.
• Manage tickets through ITSM tools and ensure SLA compliance.
• Provide support for LAN/Wi-Fi, DNS, DHCP, and IP-related issues.
• Coordinate with vendors for hardware replacement and warranty support.
• Travel to multiple client locations for onsite issue resolution.
• Maintain proper documentation of issues, resolutions, and asset details.

Required Skills:

• Strong expertise in desktop & laptop hardware troubleshooting
• Experience in printer hardware and network printer support
• Knowledge of Windows OS, MS Office, Outlook
• Basic networking (DNS, DHCP, TCP/IP)
• Familiarity with ITSM/ticketing tools
• Good customer handling and communication skills
• Willingness to travel within the city for field support

Preferred Skills:

• Knowledge of Active Directory (user management)
• Experience with remote support tools
• Basic understanding of VPN and security tools