Field Credit Officer-MB and AB

• POSITION DESCRIPTION
  
  

JOB TITLE : Field Credit Officer – MB & AB

GRADE : DM-II

DEPARTMENT : Credit

LOCATION : Branch

SUB-DEPARTMENT : Credit – MB & AB

TYPE OF POSITION : Full Time

REPORTS TO : Cluster Credit Manager- MB & AB

REPORTING INTO

NA

• ROLE PURPOSE & OBJECTIVE

• The role is responsible undertaking constant pre-emptive monitoring of micro banking field operations in branches with the objective of early identification of potential operational process lapses, transactional risk, credit risk and reputational risk.
• The role is accountable for making effective use of data insights and triggers to mitigate potential loss/risks emanating from branch operations.
• SIZE OF THE ROLE
  
  

FINANCIAL SIZE

NON-FINANCIAL SIZE

• NA
• Although this position will not be directly engaged in underwriting however the risk associated to cluster will come under the purview.
• Monitor the process of 4-5 branches with portfolio of 150-200 Cr. with 40,000 customers.
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

Business

• Visit center meeting to understand the collection and acquisition process.
• Visit recent disbursed cases to understand the acquisition and disbursement process.
• Visit Incremental overdue customers to check the reason for delinquency and to identify the gaps in collection and acquisition process.
• Visit Non-starter/ quick mortality cases to understand the issues in the cases.
• Visit NPA cases on a sample basis based on the trigger to check the collection process.
• Conduct sample Group Loan House visit i.e. around 30-40 customers HV in a month.
• Conduct HV / GRT certification for the branch staff. Shadow House visit along with branch staff. Shadowing with high DR HV/PD person having DR % more than the benchmark
• Sample visit of the IL customers after the disbursement.
• Check end use of sample high ticket size loans under group and individual loan.
• Verification and investigations to be conducted based on the triggers with high disbursement centers, High NCA Centers, High delinquency centers, centers/staff with sudden increase/decrease in CE, centers of staff in notice period, centers of new staff, centers with high remittance income, centers with high non-MFI loans etc.
• Post disbursement hindsight verification of Group loan and Individual loan applications / files. Check whether GL & IL files were processed as per policy & processes.
• Check high rejection (GL) branches to make understand the quality of sourcing.
• Sample calling to customers based on trigger as per MIS to understand feedback from customer.
• Check if all the information (income, obligations, occupation, requirement etc.) is properly and accurately captured while assessing the loan for customers.
• Check for the accuracy of collection of KYC documents, bureau generation, Phone number and geo location of the borrower as per the policy of the bank.
• Check if the customers have been acquired from the approved areas or non-negative areas.
• Monitor the disbursement process for GL and IL customers at the branch, check if the disbursement kits are handed over the customers after verifying the KYC of the customers.
• Ensuring healthy portfolio through regular monitoring of the branches for the adherence of policies and processes.
  
  

InternalControl

• Conduct periodic review of adherence to existing credit policies/processes and provide feedback based on field insights & market insights to strengthen the policy & processes and quality customer acquisition.
• Ensure accuracy with complete details while reporting the critical observations.
• Highlight the issues / deviations /critical observations in the field & escalate issues to supervisor for initiating necessary action as defined in SOP for Disciplinary Proceedings.
• Report observations on staff frauds, process lapses, policy lapses and capturing incorrect information as per the process.
• Share observations and raise in IDM wherever required. Observations should be documented and highlighted to the concerned parties.
• Report customer related issues like sub lending, loan sharing, commission agents etc.
• Report on any external factors which shall impact the portfolio quality of the branches.
• Prepare an action plan for the branches based on the observations on policy, process and portfolio quality.
• Recommend for actions on policy and staff viz new customer acquisition, branch credit limits, House visit authority to branch staff.
• High field presence with regular visit to risk branches of assigned cluster, understand the condition & recommend the corrective actions.
• Find out insurance related issue, bureau dispute and cash misappropriation cases.
• Check whether employee/staff is certified for PD/HV authority.
• Cross check for the mandatory supervisory visits with respect to House visits and Center meeting visits have been done.
• Check if the Receipt book reconciliation / verification has been conducted by business and collection team on a sample basis.
• Check if the cash collected by branch and collection staff has been deposited at the branch on a sample basis.
• Check if the PGK kits reconciliation has been done by the operations team as per the process on a sample basis.
• Review the negative area and to recommend the area as negative based on the findings.
• Audit Score of the branch is in Excellent Grade to be ensured.
  
  

Customer

• Coordinate with Branch team, Credit Team and Operations team.
• Co-ordination with Audit and Vigilance for Identification, Investigation and Escalation of issues.
• Ensure timely reporting of the observations and ensure necessary actions.
• Ensure timely response to any clarifications.
• Actively participate in audit closure discussions of the branch.
• Staff and customers to be treated with respect during interaction and investigations.
• Send all reports/MIS on time to the concerned department.
  
  

Learning & Performance

• Provide suggestions, come up with new initiatives and suggestions. This should be shared in the form of report/document.
• Regular Training of branch team to create awareness and to educate them on the consequences of Policy and process lapses.
• IIBF certification – Fraud management.
• Training to branch staffs based on the observations on policy and processes. Training them on new process and policies as well.
• Ensuring visits to branches of other clusters to ensure understanding and learning through experience.
• Keep updated about the external factors of the geography which is linked with our segment.
• Improve the observation skills to identify any issues in the field and report critical findings for necessary action
• Visit competitors to understand the best practices and learnings from their field practices.
• Ensure adherence to training man-days/ mandatory training programs for self and reporters.
• Completion of Bi- Annual Certification Test and Training.
• Ensuring diligent weekly plan & execution in terms of branch visit for self & team.
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

Educational

Qualifications

10 th / 12 th or Graduation or post-Graduation

Experience (Years and Core Experience Type)

Overall minimum 2 years of experience preferably in MFI sector in Sales, Credit, collection, vigilance and risk functions

Certifications

IIBF certification – Fraud management

Functional Skills

• Knowledge of Underwriting of Unsecured loans
• Knowledge of Documentation and Regulatory requirements
• Report writing and feedback
• Knowledge of portfolio parameters
• Achieve productivity month on month basis
• Knowledge of Ujjivan loan products
• Co-ordination with various stake holders of the bank
• Willingness to travel and visit branches as per criticality
  
  

Behavioral Skills

• Good observation skills. Should have eye on details.
• Ability to Prioritize the work based on the importance / urgency
• Strong Interpersonal skills, Ability to manage relationships both internally and externally
• Conflict management by resolving issues amicably
• Be professional while reporting the observations
• Respect for privacy of others
• Pro-activeness and initiative taking
  
  

Competencies

• Analytical skill and information management
• Communication skills – fluent in local language and English
• Knowledge of MFI and banking industry
• Strong computer skills - Word, Excel, PowerPoint
• KEY INTERACTIONS
  
  

INTERNAL

EXTERNAL

Sales, Vigilance, Audit, Collection and branch banking

Competitors, Customers

Prepared By

DATE :

REVIEWED BY : Praveena Swamy

DATE: 02-02-2024

LAST UPDATED BY : TM Team

DATE: 03-02-2024