Field Associate

Role & responsibilities

1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day
2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application).                                                       

3. FE has to update details remarks in the visit log (in MUCH application).                                                     
4. FE has to upload House Photos of the visited cases (on MUCH).
5. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved  and as per the business requirement target can increase or decrease.
6. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor.                                                                                                 
7. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors.                                                                                          
8. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms.
9. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.