Field Application Scientist

Job Description:

Provides scientific and product/applications- focused continuity to the sales process and customer experience by providing both pre- sale and post- sale support.

Pre- sale activities include qualification of the scientific application; providing technical input to the sales representatives for bid proposals, projects and technical documents; and delivering scientific and methodical insights about Agilent s products and services through technical presentations and product demonstrations.

Post- sale activities typically take place in the customer lab and consist of product installation, delivery of both onboarding and ongoing training, and consultation on the utilization of Agilent s product(s) to complete/enhance the customer s processes, applications and research goals.

Develops and applies scientific methods, theories, assays and research techniques to provide customers with technical solutions.

May work with vendors, sales team and/or other internal partners to ensure that optimum systems solutions are provided to continually meet the needs of new and existing customers.

Deepens the Agilent/customer relationship by working with interested customers in generating scientific manuscripts or Agilent- branded application notes on new or emerging applications.

May ensure that the product application/solution is functioning according to specifications and assists in the support strategy for current and prospective clients.

May provide follow- up support to Agilent sales, customer service and/or support staff by disseminating technical information on specific applications/systems and shares customer feedback with the management, R&D, Marketing, and/or Sales teams.

Delivers applications and product training to internal sales or support teams.

May represent Agilent at local/regional vendor shows, present at webinars/seminars and/or contribute to scientific blogs and posters.

May attend conferences to maintain scientific expertise, to remain aware of emerging applications technologies and research fields, and act as the voice of the customer to influence future product/application design.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.