Field Accounts Manager

This role works within service team and provides day-to-day management of retail carrier pick-ups from Client warehouses. FAM serves as the subject matter expert for retailer shipping guidelines and provides best-in-class support for end clients and their retail delivery needs. Their expert knowledge of clients processes and procedures ensures a seamless experience for the end client, and their exceptional service skills strengthen the trust and bond within the partnership. This position reports to the Supervisor of Client Solutions.

KEY RESPONSIBILITIES

Serving as a day-to-day resource and manager of client retail shipments, including:

• Reading, understanding, and translating retail customer vendor routing guidelines
• Clearly communicating with the client’s Traffic and Operation teams to confirm freight details, packing requirements, pallets, weights etc.
• Cultivating and strengthening the client partnership by being responsive, helpful and knowledgeable when routing inquiries arise
• Independently and proactively owning the routing experience for new clients
• Successfully managing a large volume of cases and client activity in a virtual environment
• Setting priorities and making competent business decisions
• Updating routing requirement documentation for clients
• Investigating potential chargebacks for routing discrepancies
• Working with the Operations team to ensure the order is packed out to the standards of the routing guide
• Adhering to the values/standards of the retailer

QUALIFICATIONS

Bachelor’s degree preferred. Previous experience managing routing across various retailers required; EDI experience preferred.

REQUIRED SKILLS & COMPETECIES

• Proficient in the use of Salesforce
• Proficient in the use of Microsoft Office
• Advanced problem solving and analytical skills
• Excellent verbal and written communication skills
• Strategic thinker with strong attention to detail and time management
• Works well in a dynamic, fast-paced environment
• Team-oriented mindset and strong work ethic
• Solid interpersonal skills with the ability to communicate and influence internal business partners
• Acts with integrity and transparency by building business relationships based on trust and respect
• Multitasker with the ability to manage multiple, critical client needs
• A great attitude is an absolute must!

ESSENTIAL JOB FUNCTIONS

• Potential to flex hours; start later/end later to support west coast clients as needed
• Must be accountable and responsible for working independently with minimal supervision
• Must have access to reliable internet and phone connections

If Interested in pursuing this opportunity please share your updated CV at [email removed]