Female receptionist needed For The Pacific Resort

Candidate profile

• We are looking for a female candidate

Role & responsibilities

• Answer all incoming phone calls in a warm, professional way, and transfer or handle them quickly.
• Answer guest enquiries about rooms, tariffs, packages, facilities, availability and directions.
• Take and confirm room bookings, festival bookings and event bookings by phone, WhatsApp and walk-in, and keep the booking register or system up to date.
• Call back guests and leads who havent confirmed, and remind guests about upcoming stays and payments.
• Greet guests at the front desk and handle check-in and check-out, including ID verification and guest records.
• Handle guest requests and complaints politely, and pass them on to housekeeping, the kitchen or the manager when needed.
• Coordinate with other departments so guest needs are met on time.
• Keep accurate records of calls, enquiries, bookings and guest feedback.
• Collect payments, issue receipts, and keep the front desk cash and records in order.
• Keep the reception area clean, organised and welcoming.
• Share guest feedback and recurring questions with management.