Female only Customer Escalation Nodal Officer & CEO/CSH Desk | Gurgaon
ManpowerGroup · Delhi · onsite · Posted 40d ago
₹3.0L - ₹5.0L PA2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Executive and Sr. executive for Gurgaon dlf cyber city
Candidate will handle CEO/CSH/Nodal Desk customer escalations received through email, ensuring timely resolution within SLA. The role involves complaint handling, coordination with internal teams, RCA and maintaining strong customer experience.
Key Requirements
- Strong experience in Customer Service / Complaint Management / Escalation Management
- Hands-on experience handling email-based customer escalations
- Experience in CEO Desk / CSH Desk / Nodal Desk will be preferred
- Strong written and verbal communication
- Good coordination with internal teams for end-to-end resolution
- Experience in SLA/TAT, RCA and customer grievance handling
- Female candidates only
Sourced from naukri
Skills
Customer ServicePrincipal Nodal OfficerPnOCustomer Experienceemail escalationsCEO DeskCSH DeskCustomer EscalationGrievance HandlingComplaint managementGrievance RedressalCustomer QueriesCredit CardsComplaint HandlingNodal OfficerEscalation Management
About ManpowerGroup
ManpowerGroup
Recruitment
75k+
employees
1997
29 years old
Gurgaon / Gurugram, Haryana
US
₹5.5L PA avg
Avg at ManpowerGroup
₹3L – ₹5L PA
This role
About
A world leader in innovative workforce solutions, ManpowerGroup in India offers comprehensive Workforce Management - Recruitment Process Outsourcing (RPO), IT and Non-IT Staffing Solutions, Permanent
Industries
RecruitmentPowerManagement Consulting
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