Female Logistics & Customer Support Executive

PRO PLUS Logistics & Customer Support Executive
Key Responsibilities
Logistics & Shipping

• Manage daily order processing and dispatch operations.
• Generate and print shipping labels, invoices and required order documents.
• Coordinate with the packing team for proper product packing.
• Ensure orders are packed correctly and dispatched on time.
• Coordinate with courier/logistics partners for daily pickups and shipments.
• Track shipments and follow up on delayed, returned or undelivered orders.
• Handle RTO, returns, replacements and shipment-related issues.
• Maintain daily records of dispatched, delivered, returned and pending orders.
• Coordinate with the internal team to ensure smooth order fulfillment.

Customer Support

• Handle customer queries through WhatsApp/chat, email and other customer-support channels.
• Respond to customers professionally and promptly.
• Assist customers with order status, delivery updates, returns, replacements and product-related queries.
• Coordinate with the logistics team to resolve delivery-related customer complaints.
• Follow up with customers whenever required.
• Maintain a positive and professional relationship with customers.

Team Coordination

• Work closely with the logistics, packing and customer support teams.
• Coordinate daily work with courier partners and internal staff.
• Ensure all orders are processed and dispatched within the required timeline.
• Take responsibility for assigned tasks and ensure they are completed accurately.
• Help maintain smooth day-to-day operations of the logistics department.

Requirements

• Minimum 1 year of relevant work experience in Logistics, E-commerce Operations, Customer Support, Order Processing or a similar role.
• Female candidates only.
• Good communication skills in English and Hindi.
• Good knowledge of email and chat communication.
• Basic computer knowledge is required.
• Comfortable working with Excel/Google Sheets.
• Experience with e-commerce orders, shipping labels, courier portals or Shopify will be an advantage.
• Good organizational and coordination skills.
• Should be responsible, punctual and able to manage multiple tasks.
• Should be comfortable coordinating with courier partners and internal team members.
• Ability to handle customer complaints professionally.

Preferred Candidate

• Responsible and reliable.
• Good at communication.
• Quick learner.
• Organized and detail-oriented.
• Comfortable handling both logistics + customer support.
• Able to work independently as well as with a team.
• Comfortable in a fast-growing e-commerce environment.

What You Will Handle

• Order Processing Shipping Label Packing Coordination Courier Pickup Shipment Tracking Customer Chat Customer Email Returns/Replacements RTO Team Coordination
• This is a hands-on operational role, so the candidate should be comfortable managing both customer support and daily logistics activities.

Experience

• Minimum 1 year of experience is mandatory.
• Relevant experience in E-commerce, Logistics, Courier/Shipping Operations, Customer Support, Order Processing, or Shopify/E-commerce Operations will be preferred.