Federal Account Manager | State Department

About Avaya

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The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

AVAYA has a unique opportunity for an experienced Federal Account Manager to drive strategic growth across the U.S. State Department-including related organizations. The ideal candidate will have a proven track record of selling enterprise communications, cloud, and/or cybersecurity solutions into complex federal environments and possess deep knowledge of the US State Department acquisition landscape. A Top Secret Security clearance is required for this role.

This individual will be responsible for developing executive relationships, identifying and closing new business opportunities, expanding existing accounts, and positioning Avaya's secure communications portfolio including cloud voice and collaboration solutions to support mission-critical operations.

What you can expect to do

• Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts
• Build and maintain trusted relationships with senior leaders across the Department and industry partners.
• Identify, qualify, and close new business opportunities while expanding Avaya's footprint within the accounts
• Position Avaya's secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions.
• Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles.
• Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions.
• Develop and execute account strategies aligned with the State Department modernization initiatives, digital transformation, and mission objectives.
• Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools.
• Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs.
• Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives.
• Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment.
• Represent Avaya at federal industry conferences, customer engagements, and technology events.

Qualifications

What you bring to the table

• 10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the State Department and/or other Federal organizations.
• Demonstrated success managing complex, strategic accounts and consistently exceeding sales objectives.
• Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors are strongly preferred.
• Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions.
• Working knowledge of FedRAMP cloud environments is strongly preferred.
• Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies.
• Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles.
• Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities.
• Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills.
• Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes.
• Ability to travel as required to support customer engagements, industry events, and executive meetings. This remote can be based anywhere in the Northeast with preference for Springfield, Virgina area.
• Active U.S. TOP Secret Security clearance is required.

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Experience

Education

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.