FEBA Support Engineer

Role & responsibilities

• Provide L2/L3 application support for FEBA/Oracle Banking applications.
• Monitor applications and identify application or integration failures.
• Analyze and resolve production incidents within defined SLAs.
• Perform root-cause analysis for recurring application issues.
• Troubleshoot FEBA application, database, interface, and integration issues.
• Analyze application logs and identify technical problems.
• Work with development teams for permanent fixes and application enhancements.
• Coordinate with infrastructure, database, middleware, and network teams.
• Support incident, problem, and change management activities.
• Handle production deployments and post-deployment validation.
• Perform application health checks and daily operational activities.
• Prepare incident reports, RCA documents, and technical documentation.
• Participate in release, patch, and deployment activities.
• Support SIT/UAT environments when required.
• Maintain proper documentation of recurring issues and resolutions.
• Ensure compliance with defined SLA and support processes.

Preferred candidate profile

• 34 years of experience in FEBA / Oracle Banking application support.
• Hands-on experience in L2/L3 production support.
• Good knowledge of Oracle FEBA and related banking applications.
• Strong SQL and Oracle Database troubleshooting skills.
• Experience in application log analysis and debugging.
• Knowledge of Java/J2EE application environments.
• Understanding of APIs, REST/SOAP and system integrations.
• Experience working with incident and problem management processes.
• Good understanding of application deployment and release processes.
• Ability to perform technical RCA and provide permanent solutions.

Banking Domain Knowledge

Experience in banking applications covering any of the following will be preferred:

• Core Banking
• Payments
• Retail Banking
• Corporate Banking
• Digital Banking
• Banking integrations
• Customer/account-related banking applications

Key Competencies

• Strong troubleshooting and analytical skills.
• Good incident-management capability.
• Ability to work under production-support pressure.
• Strong communication and coordination skills.
• Ability to interact with technical and functional teams.
• Good documentation and reporting skills.
• Willingness to work from Andheri, Mumbai.
• Flexibility to support project requirements, including occasional extended hours or rotational support if required.