Fault Management L2 Engineer 3

Job Description

As a Fault Management Engineer in Managed Services (MSE), you are responsible for keeping the network running and proposing/conducting network upgrades based on business requirements. Covers technical management and operation of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

How You Will Contribute And What You Will Learn

Responsibilities: -

• Fault management/configuration of 5G SA Core Network.
• Coordination with Project teams for HLD/LLD/TOL/Design reviews
• Hand-in-hand coordination with the project for network integration activities
• Handle the Trouble ticket/CR within SLA
• Customer Issue handling and ensuring the end customer services are maintained
• MOP/WI preparation for the activities and new learnings
• Prepare, implement, and verify the configuration and integration of a Node / System
• Coordinating with the care team for finding and analyzing the RCAs
• Guiding team members to execute complex & critical configuration changes
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Attending governance calls with region and internal teams. Also responsible for analyzing and implementing feedback from customers.
  
  

Key Skills And Experience

Must Have:

• A Bachelor/Masters degree with 12+ years of experience. The candidate should have relevant technical experience in the Ericsson IMS Core Domain (5G Core Nodes CSCF, SBG, MTAS, IP Works, EMM.
• Knowledge of Cloud Native Architecture and experience with Microservices, Kubernetes, Docker, and containers
• Excellent knowledge of 5G Core IMS Architecture Interface and Protocols.
• Hands-on experience on 5G/LTE/VoLTE E2E call flows.
  
  

Good to Have:

• Good exposure to IMS architecture with all the nodes
• Good understanding of Service-Based Architecture concepts/Network Slicing
• Call flows of 5G / LTE like Registration, Re-Registration, De-Registration, VoLTE Call, Break-in / Break-Out, Hand-over, roaming etc. Technology - 5G SA Core Vendor /Product - Ericsson/ Ericsson IMS Core Domain (5G Core Nodes Like SCF, SBG, MTAS, IP Works, EM.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond