Fault Management L1 Engineer 2

Fault management Engineer is monitoring the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the first level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (known errors) is within the responsibility of this role, too.

Undertakes function through analysis of status or performance indicators makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience.

Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer''s organization for individual incidents, problems, changes or risks.

Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively..

May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .

May monitor the set of CRs received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources..

You have:

It would be nice if you also had: