Fashion Consultant

Location: India On-site

Department: Sales / Customer Experience

Reporting To: Store Manager

Job Summary

We are looking for a customer-focused Fashion Consultant to support retail sales for our e-commerce fashion platform. The role involves assisting customers with product selection, styling advice, and purchase decisions through online channels while ensuring an excellent shopping experience and driving sales conversions.

Key Responsibilities

1. Customer Styling & Sales Support

• Provide personalized fashion and styling advice to customers via chat, call, WhatsApp, or video consultations.
• Assist customers in selecting apparel, accessories, and sizes based on preferences, trends, and occasions.
• Cross-sell and upsell products to increase average order value.

2. Offline Retail Sales

• Handle customer queries related to products, pricing, availability, and promotions.
• Guide customers through the online purchase journey to improve conversion rates.
• Achieve individual and team sales targets.

3. Product Knowledge & Trend Awareness

• Maintain in-depth knowledge of current fashion trends, collections, fabrics, and fits.
• Stay updated on seasonal launches, offers, and brand guidelines.
• Provide feedback to internal teams on customer preferences and popular styles.

4. Customer Experience & Relationship Management

• Build long-term customer relationships to encourage repeat purchases.
• Handle customer concerns professionally and ensure timely resolution.
• Maintain records of customer interactions and preferences in CRM tools.

5. Coordination & Support

• Coordinate with operations, logistics, and support teams to ensure smooth order fulfillment.
• Assist in product styling inputs for campaigns, photoshoots, or social media (if required).

Qualifications & Experience

• Education:
• Diploma / Degree in Fashion Design, Styling, Retail Management, or a related field (preferred)
• Experience:
• 03 years of experience in fashion retail sales, styling, or customer consulting
• Experience in e-commerce, online sales, or omnichannel retail is an advantage

Key Skills & Competencies

• Strong fashion sense and understanding of Indian & global fashion trends
• Excellent communication and customer engagement skills
• Sales-oriented mindset with ability to meet targets
• Basic computer skills and comfort with CRM/chat tools
• Ability to work in a fast-paced, customer-focused environment

Preferred Attributes

• Passion for fashion and styling
• Comfortable interacting with customers digitally (chat/video/call)
• Flexible to work shifts, weekends, or peak sale periods

What We Offer

• Opportunity to work with a growing fashion e-commerce brand
• Exposure to online retail and digital customer engagement
• Performance-based incentives and career growth opportunities