Fashion Communication (Client) & merchandiser

Company Description

Chambray & Co. is a fashion and design house that partners with community artisans across India, celebrating indigenous textiles and traditional needlework while creating eco-ethical fashion. Chambray & Co. is committed to sustainable, small-scale production that reduces water and chemical use, prioritizing natural and responsible materials and methods. By collaborating with consumers, manufacturers, and craftspeople, the brand seeks to divert textile waste from landfills and make fashion more conscious and connected to the natural world. Chambray & Co. offers a workplace where creativity, sustainability, and social impact are central to every process.

Role Description

This Fashion Communication Merchandiser is a full-time, on-site role based in Ahmedabad. This position focuses on building strong relationships with customers, ensuring satisfaction with Chambray & Co.s products and services, and acting as a primary point of contact for inquiries and support. Day-to-day responsibilities include responding to customer queries via phone, email, and in person, resolving issues, managing order-related communications, and gathering feedback to improve the overall customer experience. The Specialist will collaborate with internal teams such as sales, operations, and design to address customer needs, track service metrics, and identify opportunities to enhance retention and loyalty. The role also involves maintaining accurate customer records, preparing simple reports, and contributing ideas to refine processes that align with the brand's sustainable and community-focused values.

Qualifications

• Experience in fashion, retail, or sustainability-focused brands is a must.
• Strong customer-focused capabilities, including Customer Service and Customer Support skills.
• Ability to foster Customer Satisfaction through empathetic interaction and solution-oriented follow-up.
• Clear and professional Communication skills, both verbal and written, with attention to detail.
• Effective Analytical Skills to understand customer behavior, interpret feedback, and support process improvements.
• Comfort working on-site in Ahmedabad and collaborating with cross-functional teams.
• Proficiency with basic CRM tools or customer databases and standard office software.
• Relevant education in fashion, business, communications, marketing, or a related field is preferred, or equivalent practical experience.
• Minimum experience 1 year, maximum 3 years

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