Faculty & Test Coordinator (FTC) | Associate | Vidyapeeth

Job Description: Faculty Coordinator

Job Title: Faculty Coordinator

Organisation: PhysicsWallah Limited

Work Mode: Work from Office

Timings: As per operational requirements

Job Summary:

We are looking for a proactive and detail-oriented Faculty Coordinator to join our Academic Operations team at PhysicsWallah Limited

The ideal candidate will serve as the primary point of contact between faculty members and management, ensuring the smooth functioning of all teaching-related operations

This role demands strong organizational skills, the ability to manage multiple operational trackers, and the commitment to resolve faculty concerns efficiently and effectively

Key Responsibilities:

Daily Operations

Update the daily faculty workload tracker and ensure accurate records are maintained

Conduct daily meetings and connect sessions with faculty members (FCs Daily Connect)

Maintain and update the Daily Faculty Grievances Tracker with timely follow-ups

Monitor and record the Class Start Tracker for both First Half and Second Half sessions

Coordinate and process daily class replacements as required

Manage and respond to the Daily SSM Response Form

Update the SMM Tracker Sheet on a daily basis

Weekly Operations

Prepare and circulate the Weekly Timetable (TT) and Replacement Schedule

Facilitate and track the weekly workload fill for all faculty members

Conduct and update the weekly class count

Compile and submit weekly faculty performance ratings

Faculty Support Issue Handling

Handle faculty issues and queries through calls, meetings, and email communications

Manage faculty issue diversion and tagging to appropriate teams or stakeholders

Coordinate and resolve faculty technical issues including VPN setup, system access, and tool-related concerns

Manage and escalate BM-level faculty issues as required

Onboarding Asset Management

Coordinate faculty onboarding closures and ensure proper alignment with relevant teams

Manage assets including green chroma setup, T-shirts, jackets, and microphone form submissions

Oversee VPN installation and Teacher ID creation form for new faculty

Coordinate green chroma installation and conduct necessary training for faculty

Track module Jot Form submission status and follow up as needed

Training, Compliance Content

Facilitate QBG (Question Bank Generation) training and ensure proper access is provided

Support community video creation and submission processes

Maintain and update CPR Summary with relevant dates

Verify test syllabi to ensure accuracy and completeness

Monthly Reporting Coordination

Compile monthly faculty data reports covering replacements and hours count

Coordinate studio bookings via mail and scheduling

Send and track extra class mails to faculty and relevant stakeholders

Collect and maintain up-to-date faculty details and documentation

Requirements:

Excellent verbal and written communication skills in English and Hindi

Strong organizational skills with the ability to manage multiple trackers and tasks simultaneously

Ability to remain calm under pressure and handle faculty concerns professionally

14 years of experience in an academic operations, coordination, or support role is preferred

Basic understanding of EdTech platforms, LMS tools, and online education systems

Proficiency in MS Office (Excel, Word, Outlook) and Google Workspace (Sheets, Forms, Drive)

Familiarity with Jot Forms, scheduling tools, and communication platforms

A proactive attitude with a strong focus on faculty satisfaction and operational excellence