Facility Soft Service Executive

Role & responsibilities

As a Duty Manager, your main responsibilities will include:

Operations Management:

• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
• Ensure compliance with established policies, procedures, and safety standards.
• Address operational challenges in a timely and effective manner.

Team Management:

• Recruit, train, and supervise a team of employees.
• Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.
• Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
• Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.

Customer Service:

• Act as a primary contact point for customer inquiries, complaints, and escalations.
• Demonstrate a customer-centric approach while resolving issues promptly and effectively.
• Maintain strong customer relationships and strive to exceed customer expectations.
• Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making:

• Identify operational challenges and develop effective solutions.
• Analyze data and trends to inform decision-making.
• Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.

Collaboration and Communication:

• Collaborate with other managers and departments to align goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure smooth operations.
• Provide regular updates and reports to senior management on operational performance.

Qualifications:

• Bachelor's degree in a relevant field (preferred) or equivalent work experience.
• Proven experience in operations management or a related role.
• Strong leadership and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities and adapt to a dynamic work environment.
• Proficient in using computer systems and software for data analysis and reporting.

Note: The specific duties and responsibilities of a Duty Manager may vary depending on the industry and organization. This job description provides a general overview of the role.