Facility Manager

Key Responsibilities

A. Housekeeping Management Primary Responsibility

• Supervise all housekeeping activities across OPD, IPD, wards, ICUs, OTs, corridors, washrooms, offices, and common areas.
• Ensure proper cleanliness, hygiene, sanitation, and infection-control practices as per hospital protocols.
• Monitor housekeeping staff deployment, attendance, shift schedules, uniforms, discipline, and performance.
• Conduct regular rounds and inspections to ensure cleanliness standards are maintained.
• Ensure timely cleaning of patient-care areas, washrooms, and high-traffic areas.
• Monitor biomedical waste segregation and disposal in coordination with the Infection Control and Biomedical Waste Management teams.
• Maintain housekeeping checklists, inspection reports, and complaint registers.
• Ensure adequate availability of cleaning materials, consumables, and housekeeping equipment.

B. Outsourced Agency Management Primary Responsibility

• Coordinate and supervise outsourced housekeeping agencies and their deployed manpower.
• Monitor agency staff attendance, duty rosters, manpower deployment, and replacement of absent staff.
• Ensure the agency provides the required manpower as per the approved contract and hospital requirements.
• Conduct daily inspections and review the quality of services delivered by the agency.
• Address complaints related to housekeeping staff, inadequate manpower, poor cleaning, and service deficiencies.
• Verify agency performance reports, attendance records, and manpower statements before forwarding them for approval.
• Coordinate with agency supervisors and representatives for daily operations and corrective actions.
• Monitor compliance with contractual terms, service-level agreements (SLAs), and agreed performance standards.
• Report manpower shortages, repeated deficiencies, and contractual violations to the competent authority.
• Recommend corrective action, penalties, or other measures as per the contract and delegated authority.
• Coordinate with the concerned departments regarding vendor bills and service verification before processing.

C. Facility Maintenance & Utilities

• Monitor maintenance of hospital buildings, electrical systems, plumbing, water supply, lifts, HVAC, and generators.
• Coordinate preventive maintenance and timely repair with the Engineering and Maintenance teams.
• Ensure prompt resolution of facility-related complaints.

D. Safety & Compliance

• Ensure adherence to hospital safety, fire safety, sanitation, and emergency preparedness protocols.
• Coordinate with concerned departments for inspections, audits, and compliance documentation.
• Ensure safe working practices for housekeeping personnel and outsourced agency staff.

E. Vendor & Resource Management

• Coordinate with vendors and service providers for facility-related services.
• Monitor consumption of housekeeping materials and cleaning supplies.
• Support cost control and efficient utilization of manpower and resources.

F. Reporting & Documentation

• Submit daily housekeeping and facility inspection reports.
• Maintain agency attendance, manpower deployment, complaint, and performance records.
• Submit periodic reports on housekeeping quality, agency performance, pending issues, and corrective actions.

3. Educational Qualification & Experience

• Qualification: Diploma/Bachelors degree in Facility Management, Hospital Administration, Engineering, or a relevant field.
• Experience: 2-5 years of relevant experience, preferably in hospital.
• Experience in housekeeping operations and outsourced manpower/agency management is essential.

4. Key Performance Indicators (KPIs)

1. Housekeeping quality and hospital hygiene standards.
2. Availability and deployment of outsourced manpower as per contract.
3. Timely resolution of housekeeping complaints.
4. Compliance with cleaning schedules and inspection checklists.
5. Agency performance and adherence to contractual obligations.
6. Reduction in repeated complaints and service deficiencies.
7. Proper utilization of housekeeping materials and consumables.
8. Compliance with hospital safety and infection-control protocols.

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