Facility Manager

Job Summary

What this job involves: We are looking for a Facilities Manager to take full ownership of the operational delivery at one of our client's flagship office locations. Reporting to the Account Director, you will lead and support the on-site team across all integrated technical and soft services, ensuring the highest standard of workplace experience for clients, colleagues, and visitors at every touchpoint. This is a hands-on leadership role where no two days are the same - you'll be the go-to person for service delivery, client escalations, financial management, and continuous improvement, all within a modern, high-spec working environment that thrives on community, enthusiasm, and engagement.

Responsibilities

• Lead, coach, and mentor the on-site JLL team across all service lines, driving engagement, service excellence, and client-aligned delivery
• Act as the primary point of contact for local teams and clients, ensuring all service requests are handled within agreed timelines, KPIs, and SLAs
• Oversee IFM operations including H&S compliance, engineering services, contractor management, PPM programs, and sustainability initiatives
• Manage Building Management Systems, EHS and Quality compliance, supported by the JLL Account Leadership Team
• Ensure consistent delivery standards across daily/periodic cleaning, event management, MAC processes, and mailroom operations
• Develop and maintain strong relationships with landlords, managing agents, and local suppliers to enable seamless service delivery
• Support financial management activities, including budget oversight, cost savings identification, and cost avoidance opportunities

Required Qualifications

• Minimum 5 years of experience in a Facilities Management or related client-facing role
• Proven experience managing on-site teams across multiple service lines
• Strong knowledge of FM processes, H&S legislation, and compliance requirements
• Excellent written and verbal communication skills, including presentation and negotiation
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Fluency in Italian and English

Preferred Qualifications

• Previous experience in a high-profile corporate environment and/or technical laboratory setting
• Background hospitality service
• Experience in financial management and contract oversight
• Ability to network effectively at all levels of the organisation and adapt to evolving business requirements

Job Details

Location: On-site Mumbai, MH

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.