Facility Manager

Facility Manager
Work Dynamics

Job Summary

What this job involves: Provide end-to-end facility and contract management for the client while driving continuous improvement. Achieve financial targets, meet Key Performance Indicators (KPIs), and deliver on Service Level Agreements (SLAs) to ensure seamless operations and client satisfaction.

Key Responsibilities

• Facilities Operations: Oversee all outsourced services, including housekeeping, security, reception, helpdesk, mailroom, pantry, and cafeteria, ensuring high-quality delivery through regular inspections and performance reviews.
• Facilities Operations: Develop, implement, and refine building procedures, service standards, and operational checklists to enhance efficiency, reliability, and accuracy.
• Facilities Operations: Ensure adequate supply and stock of materials, consumables, and support services for uninterrupted daily operations.
• Facilities Operations: Ensure timely resolution of helpdesk requests, employee complaints, and service issues with a focus on user satisfaction and minimal disruption.
• Facilities Operations: Monitor waste segregation, pest control, hygiene standards, and safe disposal practices in compliance with health, safety, and environmental regulations.
• Facilities Operations: Lead emergency preparedness, including evacuation drills, business continuity planning, and health and safety initiatives.
• Vendor and Contract Management: Manage service contracts, vendor relationships, and on-site teams, ensuring adherence to SLAs and KPIs.
• Vendor and Contract Management: Conduct tendering, vendor evaluations, contract administration, and regular reviews to optimize performance, cost, and service quality.
• Vendor and Contract Management: Drive service improvement initiatives, hygiene audits, cafeteria performance reviews, and corrective actions to meet client expectations.
• Team Leadership: Coach and develop direct reports, foster cross-training and multiskilling, and build a high-performance culture.
• Team Leadership: Establish succession plans, conduct performance appraisals, and support the personal development of team members.
• Reporting and Communication: Provide concise and timely daily, weekly, and monthly reports on service performance, incidents, audits, and improvement actions.
• Reporting and Communication: Contribute to client management reports and maintain accurate operational records for better decision-making.
• Reporting and Communication: Promote open, constructive communication with clients, peers, and team members to ensure alignment and collaboration.

Key Qualifications and Skills

• Education: Tertiary qualifications in property, building, or facilities management.
• Experience: Proven expertise in contract administration, tendering, vendor management, and service optimization.
• Technical Skills: Strong PC proficiency and familiarity with operational systems for daily management.
• Core Competencies: Deep knowledge of occupational safety.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.