Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 20644105

    MUMBAI · FULLTIME

    Facility Manager- Soft Services

    Jones Lang Lasalle

    Jones Lang Lasalle

    Mumbai · onsite · Posted 12d ago

    Sourced fromNaukri
    Undisclosed10–15 yrsfulltimeMumbai

    Your match

    ?

    Sign in to see your match score, skill gaps & tailored resume.

    Section · 01

    About this role

    Job Summary
    Facility Manager - Integrated Facilities Management - Corporate Solutions (region/country). Providing onsite support You will be the upper facilities management s trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals consumables, training vendor staffs on process procedures, coordination with vendor on waste management. You ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses provide cost effective solutions. Must be able to work in multiple shifts timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices.


    Soft Services Operations
    • Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).
    • Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
    • Conduct regular site inspections and audits, producing reports and tracking corrective actions.
    • Support mobilization and demobilization of soft services contracts when required.


    Technical Services Operations
    • Oversee preventive maintenance programs and capital improvement projects
    • Analyze and optimize building systems performance and energy efficiency
    • Manage and mentor a team of engineers and technicians
    • Ensure Repairs Maintenance activities are carried out within timeline.
    • Ensure that HVAC, electrical, fire safety, and lighting systems remain fully operational at all times.


    Vendor Contract Management
    • Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
    • Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
    • Support the Facilities Manager in managing variations, escalations, and service improvements.


    Health, Safety Compliance
    • Ensure all soft services activities comply with health, safety, and environmental regulations.
    • Support risk assessments, method statements, and safe systems of work related to soft services.
    • Assist with incident reporting, investigations, and implementation of corrective actions.
    • Ensure compliance with site policies, statutory requirements, and client standards.


    Client Stakeholder Engagement
    • Act as a point of contact for client and occupier queries related to soft services.
    • Build positive working relationships with clients, occupants, vendors, and internal teams.
    • Support client meetings, service reviews, Events Management and reporting requirements.


    Financial Administrative Support
    • Assist with budget tracking and cost control for soft services.
    • Review invoices and support accurate cost allocation.
    • Maintain records, logs, and documentation related to soft services activities and compliance.


    Continuous Improvement
    • Identify opportunities to improve service quality, efficiency, and user experience.
    • Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
    • Contribute to process improvements and best practice sharing across sites.
    • Review existing operations regularly to reduce costs and improve operational standards
    • Implement building procedures and performance measures and ensure they are maintained at all times


    Key Performance Indicators
    • Compliance with SLAs and KPIs
    • Client and occupant satisfaction levels
    • Health and safety compliance and audit outcomes
    • Timely resolution of service issues
    • Cost control and budget adherence


    Skills Competencies
    • Strong understanding of soft services Technical operations within a facilities management environment
    • Good organizational and time-management skills
    • Effective communication and interpersonal skills
    • Ability to manage multiple vendors and priorities
    • Problem-solving and attention to detail
    • Customer-focused mindset
    • Proficiency in MS Office (Word, Excel, Outlook); desirable


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Let the agent run this one for you.

    Tailored resume, auto-apply, and referral lookup — in under 2 minutes.

    Section · 02

    Skills

    Administrative Supportbusiness continuityAdmin SupportauditsChemicalsClient SatisfactionBudgetingcomplianceCommercial Real Estatecontract managementArtificial IntelligenceCommunication And Interpersonal Skills

    Section · Company

    About JLL

    Jones Lang Lasalle

    Jones Lang Lasalle

    Real Estate

    11.4k+

    employees

    1999

    27 years old

    Mumbai, Maharashtra

    India

    ₹6.8L PA avg

    Avg at JLL

    About

    JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide

    Industries

    Real EstateEngineering & Construction

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    2.8

    Career growth

    2.4

    Work-life

    3.6

    Employees rate it well for

    Job Security41Overall Company41

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Job search guides

    • All 623 Operations jobs in Mumbai
    • Auto-apply to jobs like this
    • Tailor your resume for this role
    • Naukri auto-apply, explained
    • How to find a job in India, fast