Facility Manager - Soft services

• To manage the customer interface within an assigned location; ensuring a high service level standard in the day-to-day running of the sites, and provision of a consistently strong link with customers, guaranteeing appropriate and responsive reaction to address any and all client concerns.
• To manage excellent relationships with our client, our suppliers and other partners within a site/region.
• To ensure that the operational aspects of site are delivered in accordance with the SLA by an agreed programme of qualitative checks and controlled measures and to rectify identified deviation where appropriate.
• To develop maxim um profitable growth of the business through understanding customer needs, maximizing the services delivered and championing excellent customer care.
• To ensure compliance with all statutory, regulatory, quality, security and relevant company policies generating a true health and safety culture.
• To lead, recruit, develop and retain staff (on roll or off roll) to deliver services in the most efficient and effective manner.
• To ensure continuous & continual improvement process are an integral part of service delivery increase adding value to both the business and our client.
• As a member of the Facilities Management Team, to be an ambassador and demonstrating quality leadership.
• To organize and facilitate regular Customer Forums and meetings with other key stakeholders as appropriate.
• To interact with all internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice. appropriate control over all critical service points, to maximize customer satisfaction, minimize customer complaints and other adverse feedback.
• To ensure that records are held and updated as required.
• To manage the people resources effectively and efficiently to deliver the required services.
• Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
• To set objectives for direct reports and review progress as per set frequency. Ensure same approach and mechanisms for all staff within area of responsibility
• To ensure Objectives, Performance Reviews and Job Charts are completed as per standing company policy

• Operation & maintenance of site and management of team.
• Key Accountabilities and Duties Overall in charge of the M&E services at client premises
• Responsible for all the electro-mechanical operations of the installed equipment, environmental operations & activities.
• Report to Admin team (Client) and/or his authorized representative in the event of any major/minor breakdown which would adversely impact client business operations Understanding the defect liability arrangement with the suppliers of the equipment and coordinating all issues covered under defect liability with the vendor
• Coordinate with the OEM's and Project Contractors for rectifications of defects in the system Periodical round with Supervisor Technical, technicians for the building inspection and modification of systems/procedures
• Co-ordination with local authorities on behalf of client Conduct periodical training and performance evaluation program Reviews of the system (along with all the services vendors) on a quarterly basis to add value on service level Review of MMR services on a monthly basis (self-assessment procedures)
• Review with Admin Team about various issues & improvement of the building system.
• Ensure timely follow up for renewal of all AMCs Ensure all safety guidelines/requirements are met by team members/vendors.
• Analyze/Recommend solutions on complaint analysis.
• Innovate, suggest and implement basic energy conservation techniques.
• Coordinate with the Site Lead / Client Team to generate monthly MIS and Reports Actively participates in and is dedicated to continuous improvement programs.
• Establish and manage highly motivated team.
• Verifies invoice information and meets with the Customer regularly to clarify account transactions.
• FM will take complete round of the facility at least, once a day.

HEALTH AND SAFETY RESPONSIBILITIES

Responsibilities

Compass Policies/Procedures

• Duty of Care
• Display a duty of care’ for yourself and other employees in providing a safe working environment
• Follow Compass health, safety and security procedures
• Adhere to health, safety and security procedures
• Maintain safe personal presentation standards
• Provide feedback on health, safety and security
• Report all incidents immediately
• Identify and report all hazards

• Compliant to Compass Health, Safety and Environment Policy
• Adhering to Employee Health, Safety and environment Handbook

SKILLS AND EXPERIENCE

Essential

Desirable

• Proven experience as Leader
• Hands-on experience in working with handling site indepently
• Education : Gradation and above
• Experience : 8yrs and above
• Knowledge in budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
• Is able to perform several tasks at the same time.
• People Management

• Good communication and interpersonal skills
• Willingness to follow safety guidelines at all times
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on client needs, remaining calm and courteous at all times