Facility Manager - Real Estate (Defence Background Preferred / Require

2. Key Responsibilities

A. Administration and Discipline

• Maintain strict discipline, punctuality, and professional conduct among all deployed personnel.
• Supervise daily activities of security guards, housekeeping staff, maintenance technicians, supervisors, and other service personnel.
• Prepare duty rosters, monitor attendance, ensure adequate manpower deployment, and arrange replacements for absenteeism.
• Establish clear reporting procedures and ensure compliance with management instructions and approved SOPs.

B. Facility Maintenance

• Supervise maintenance of lifts, electrical installations, DG sets, pumps, plumbing, water supply, STP/WTP, fire-fighting systems, lighting, parking areas, and common facilities.
• Conduct daily inspections and ensure that defects, breakdowns, and maintenance complaints are attended to promptly.
• Monitor preventive maintenance schedules and ensure timely servicing of equipment through qualified technical personnel and authorised agencies.
• Maintain inspection registers, breakdown reports, asset registers, and maintenance records.

C. Security and Safety Management

• Monitor security arrangements, access control, visitor management, CCTV surveillance, patrolling, and incident reporting.
• Ensure implementation of emergency response procedures, fire safety protocols, and evacuation arrangements.
• Conduct regular security inspections and identify vulnerabilities or operational lapses.
• Coordinate with police, fire services, and other authorities when required.

D. Housekeeping and General Upkeep

• Ensure cleanliness and upkeep of common areas, basements, parking areas, staircases, lobbies, terraces, and landscaped areas.
• Supervise housekeeping and horticulture agencies and verify manpower deployment and service quality.
• Ensure proper waste management and timely resolution of sanitation-related complaints.

E. Contractor and Vendor Supervision

• Monitor contractors and third-party service providers against agreed scope, manpower deployment, quality standards, and service timelines.
• Verify attendance sheets, deployment records, job completion reports, and supporting documents before recommending vendor bills for approval.
• Report negligence, deficiencies, contractual violations, and repeated service failures to management.
• Ensure that no unauthorised work, expenditure, or contractual commitment is undertaken.

F. Cost Control and Reporting

• Monitor maintenance expenditure, utility consumption, consumables, and inventory.
• Identify avoidable expenditure, wastage, pilferage, and operational inefficiencies and report discrepancies promptly.
• Submit daily inspection reports and periodic MIS reports covering manpower, complaints, maintenance, security, incidents, and pending work.
• Ensure timely closure of complaints and implementation of management directions.

G. Resident and Tenant Coordination

• Handle day-to-day operational complaints of residents, shop owners, tenants, and commercial occupants professionally.
• Coordinate with CRM, Accounts, Maintenance, HR, and other departments for timely resolution of issues.
• Maintain professional conduct, prevent avoidable disputes, and escalate sensitive matters to management.

3. Candidate Profile

• Retired Defence Services personnel from the Indian Army, Navy, or Air Force.
• Preference for candidates with experience in administration, logistics, security, estate management, engineering support, or maintenance supervision.
• Demonstrated leadership, discipline, integrity, organisational ability, and command over manpower.

3. Candidate Profile & Eligibility Criteria

• Defence Background: Retired personnel from the Indian Army, Navy, or Air Force. Preference will be given to candidates who have served in JCO, NCO, or equivalent supervisory/administrative ranks and have demonstrated strong leadership and personnel management capabilities.
• Relevant Experience: Preferably 5-10 years of combined service and relevant post-retirement experience in administration, security management, logistics, estate management, facility operations, maintenance supervision, or allied functions.
• Leadership & Discipline: Must possess strong leadership qualities, a disciplined approach, the ability to enforce rules and procedures, and the confidence to supervise and manage a diverse workforce.
• Facility Management Knowledge: Working knowledge of residential society and commercial complex operations, including housekeeping, security, electrical and plumbing maintenance coordination, water supply, DG sets, lifts, fire safety, STP/WTP, parking management, and upkeep of common areas.
• Manpower Management: Ability to manage supervisors, security guards, housekeeping staff, technicians, and outsourced personnel; prepare duty rosters; monitor attendance; and ensure effective manpower utilisation.
• Administrative & Operational Skills: Competent in maintaining registers, inspection checklists, incident reports, complaint records, inventory records, vendor documentation, and daily/monthly MIS reports.
• Vendor & Contractor Management: Experience in supervising outsourced agencies, monitoring service quality, verifying manpower deployment, checking work completion, and reporting deviations from contractual obligations.
• Cost Control & Accountability: Ability to monitor operating expenses, prevent wastage and pilferage, maintain proper records of company assets, and identify opportunities for cost optimisation.
• Communication & Coordination: Good communication and interpersonal skills, with the ability to coordinate effectively with residents, tenants, contractors, employees, local authorities, and senior management.
• Computer Proficiency: Basic working knowledge of MS Excel, email, digital reporting, and computer-based record maintenance.
• Personal Attributes: High integrity, alertness, physical and mental fitness appropriate to the role, sound judgement, problem-solving ability, and a hands-on approach to operational challenges.
• Educational Qualification: Graduate preferred. Candidates with relevant Defence training, technical qualifications, or substantial practical experience may also be considered.
• Location & Availability: Must be willing to work at the assigned residential/commercial property in Ghaziabad/NCR and be available to respond to operational emergencies as reasonably required.
• Age Preference: Preferably 45-55 years, subject to fitness, experience, and suitability for the position.
• Employment Preference: Candidates seeking a stable second career after retirement who are willing to take direct responsibility for day-to-day property operations will be preferred.

Selection Criteria: Candidates will be assessed on their Defence service record, leadership and administrative experience, practical understanding of facility operations, manpower management capabilities, communication skills, and suitability for a hands-on managerial role.Role & responsibilities

Preferred candidate profile