Facility & Hospitality Manager

Facility & Hospitality Manager – Experience Centre

Location: Jagatpur, Ahmedabad

Employment Type: Full-Time

Positon Summary

The Facility & Hospitality Manager will function as the estate manager for the Experience Centre, owning the day-to-day running of the facility end-to-end. This includes leading and training the on-ground service team (servers, barista, and housekeeping staff), maintaining consistently high hospitality and cleanliness standards, and handling all administrative and procurement work needed to keep the centre fully operational at all times.

Key Responsibilities

Facility Operations

• Oversee the daily operations of the Experience Centre, ensuring it is presentation-ready, well-maintained, and guest-ready at all times.
• Act as the single point of accountability for the upkeep of interiors, furniture, equipment, and common areas.
• Coordinate with vendors and maintenance contractors for repairs, servicing, and preventive maintenance.
• Set up and enforce SOPs for opening, closing, and daily operating checklists.

Team Management & Training

• Supervise and manage the serving staff, barista, and cleaning/housekeeping team on a day-to-day basis.
• Plan staff rosters, shift schedules, and attendance to ensure adequate coverage during operating hours and events.
• Design and deliver training programs covering guest service etiquette, hygiene standards, grooming, barista skills, and product/brand knowledge.
• Conduct regular performance reviews and on-the-job coaching to maintain service quality.
• Build a culture of discipline, punctuality, and guest-first service among the team.

Hospitality & Guest Experience

• Ensure every visitor experience reflects the brand standard – from welcome to refreshments to farewell.
• Monitor guest feedback and walk-ins to continuously improve service delivery.
• Support the Marketing team during events, launches, and VIP visits by managing on-ground hospitality logistics.

• Administration & Procurement
• Manage end-to-end procurement for the centre – F&B supplies, pantry/barista consumables, housekeeping materials, stationery, and facility items.
• Maintain vendor relationships, negotiate rates, and ensure timely reordering to avoid stock-outs.
• Track inventory and maintain purchase records, invoices, and basic expense documentation.
• Coordinate with the Marketing/Admin team on budgets, approvals, and reporting.
• Ensure compliance with safety, hygiene, and statutory requirements applicable to the facility.

Requirements

• 2–6 years of experience in hospitality management, facility management, guest relations, or a similar estate/front-of-house role (hotels, cafes, experience centres, or premium retail preferred).
• Proven experience managing and training a service team (F&B, housekeeping, or hospitality staff).
• Strong organizational and administrative skills, with hands-on experience in vendor coordination and procurement.
• Excellent communication and interpersonal skills; comfortable interacting with senior management and guests alike.
• Basic proficiency with MS Office / Excel for inventory, rosters, and reporting.
• A hands-on, ownership-driven attitude – willing to be on the floor and lead by example.

What we're looking for:

• Someone who can run the Experience Centre like it's their own property – proactive, detail-oriented, and equally comfortable training a barista, negotiating with a vendor, or greeting a guest