Facility Executive - Soft Services (Client - Thane / Andheri)

Hi,

Key Responsibilities

Soft Services Operations

• Oversee housekeeping operations and ensure cleanliness standards are maintained across the facility.
• Manage pantry, cafeteria, and employee amenity services.
• Coordinate pest control, waste management, and hygiene-related activities.
• Ensure smooth functioning of reception and front-office services.
• Conduct regular facility inspections and implement corrective actions wherever required.

Vendor Management

• Supervise and manage soft service vendors and contractual manpower.
• Monitor vendor performance against agreed service levels (SLAs).
• Validate attendance, billing, and invoicing of service partners.
• Ensure adequate staffing and grooming standards among vendor personnel.

Client & Occupant Management

• Address employee and client concerns related to facility services.
• Ensure timely closure of service requests and complaints.
• Build strong relationships with client stakeholders and drive customer satisfaction.
• Conduct workplace experience initiatives and engagement activities.

Compliance & Safety

• Ensure adherence to EHS guidelines and company policies.
• Maintain records related to housekeeping audits, pest control, waste disposal, and statutory compliance.
• Support emergency preparedness and business continuity initiatives.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports.
• Track service performance metrics and improvement actions.
• Manage inventory of housekeeping and pantry consumables.
• Support budget monitoring and cost-control initiatives.

Desired Candidate Profile

Education

• Graduate in any discipline.
• Diploma/Certification in Facility Management will be an added advantage.

Experience

• Experience in Facility Management, Administration, Hospitality, or Soft Services Operations.
• Experience managing corporate offices, commercial buildings, IT parks, or multinational client facilities preferred.

Skills Required

• Strong knowledge of housekeeping and soft service operations.
• Vendor and team management experience.
• Customer-centric approach with excellent communication skills.
• Good understanding of workplace safety and compliance requirements.
• Proficiency in MS Excel, Outlook, and PowerPoint.

Key Competencies

• Strong interpersonal and stakeholder management skills.
• Problem-solving mindset and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• High level of ownership and accountability.