Facilities - Manager

Job Role: Facilities - Manager

Job location : Mumbai

Key Responsibilities:

• Soft Services Management: Directed and audited soft services including daily housekeeping, solid waste management, garden maintenance, and clubhouse management.

• Ensured the upkeep of common areas, leading to a 15% improvement in overall cleanliness ratings.

• Implemented efficient waste management systems that reduced waste disposal costs by 10%.

• Customer Engagement: Developed and maintained a customer helpdesk system to handle inquiries, complaints, and feedback.

• Created a comprehensive feedback loop that increased customer satisfaction scores by 20%.

• Regularly interacted with customers to address concerns and improve service quality.

• Technical Services Operations: Coordinated general operations and maintenance of firefighting systems and lift operations.

• Introduced preventative maintenance schedules that decreased equipment downtime by 25%.

• Resource Management: Managed budgeting, vendor coordination, and billing processes.

• Successfully negotiated vendor contracts, leading to a 12% reduction in annual service costs.

• Planned and executed budgetary controls that maintained expenses within 5% of the allocated budget.

• Transition and Handover: Oversaw project handovers and ensured compliance with documentation and service requirements.

• Led a smooth transition process for new projects, reducing handover time by 30%.

Interested candidates, please share your updated resumes @ [email removed]