Facilities Executive - Technical

Job Summary

Technical Executive, Work Dynamics

Responsibilities

• Delivery of Client Satisfaction
• FE will be responsible for managing all aspects of the facility management service delivery system at Client site.
• FE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operations.
• Operations and maintenance, interface with senior managers in Client real estate / Facility team and business units.
• Coordination with other key managers within Client site and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests.
• Drive the account plan to deliver high quality results which exceed the client's expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
• Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client.
• Establishes and maintains effective relationships with customers and gains their trust and respect.

Putting Best Practices in Place

Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the technical team's performance on a quarterly or annual basis.

Requirements

• A technical hands on expert
• An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years experience in facilities operation. A strong background in troubleshooting processes is a big plus.
• Good communicator
• Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

Location

On-site - Gurugram, HR

Scheduled Weekly Hours

48

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