Facets Support Lead

Role & responsibilities

App support 8+ years of experience in Healthcare IT and the Facets platform Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution Managed SLA compliance, production support, audit readiness, and incident management in a 24X7 environment