F2F Interview (AR Billing, AR CashApps OR AR Collection)

Responsibilities:(Cash Apps)

• Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices.
• Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation.
• Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary.
• Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction.
• Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics.
• Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures.

Role: Senior Executive(Billing)

• Prior experience in Accounts Receivable functions, especially Billing, Exception handling, Reporting activities. Billing knowledge is preferred
• Prepare Client Fees / invoices.
• Process cash application, unallocated cash
• Dispute resolution by raising queries to sites / customers.
• Journal Uploads
• Contact with customers via email etc.
• Tracking client invoices, managing, and maintaining client payments
• Month end close activities.
• Aging report preparation, maintenance, and periodic reporting