F&B Manager

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Position Title: Manager – Food & Beverage (F&B)

Reporting Line: City Lead, F&B SME

Location: Hinjewadi - Phase 3

Role Overview The Food & Beverage (F&B) Manager is responsible for overseeing all F&B operations across facilities within the assigned city or region. This role involves working closely with the JLL Pan-India F&B SME and reporting to the respective JLL City Lead to ensure seamless operations, compliance, and service excellence.

Key Responsibilities Familiarize and operate as per the Scope of Work defined in the JLL–Client Agreement. Ensure strict adherence to the HOCO (Handbook on Cafeteria Operations). Comply with EHS, EMS, and OH&S standards and requirements. Guide and support the IFM F&B team and vendor teams, especially during BCP (Business Continuity Plan) scenarios. Conduct periodic audits and inspections of all F&B operations and share reports with stakeholders. Represent F&B in internal and external audits and ensure readiness at all times. Drive audit closures by identifying RCA (Root Cause Analysis), CAPA (Corrective and Preventive Actions), and process improvements. Support F&B event coordination, ensuring high-quality and timely delivery. Manage procurement and inventory of F&B equipment and service ware. Review and improve weekly menus in collaboration with service providers. Evaluate vendors to ensure consistent quality and contractual compliance. Conduct periodic review meetings with service providers to address concerns and ensure mutual success. Participate in Cuisine CREW meetings and ensure timely closure of action points. Follow escalation and incident reporting procedures. Prepare and track monthly reports for stakeholders and the Pan-India F&B SME. Oversee vendor invoicing and ensure timely payments. Monitor budgets, expenses, and highlight deviations. Support procurement and facility teams with BOQs and SOWs. Ensure high levels of customer satisfaction through feedback and action plans. Manage day-to-day operations to the highest standards. Lead, recruit, train, and evaluate IFM F&B team members. Foster teamwork, accountability, and open communication. Travel within the city to manage multiple facilities. Adhere to JLL’s Code of Ethics, business conduct, and information security guidelines.

Operational Activities Ensure smooth and timely operations of café and pantry services. Verify F&B records and checklists maintained by service providers. Conduct Gemba walks and routine facility inspections. Monitor kitchens, pantries, gas banks, and storerooms. Participate in daily food tastings where possible. Ensure food sampling and external lab tests as per RPI index. Analyze employee feedback and ensure timely closure of QR feedback and ACT tickets. Plan and manage monthly procurement. Conduct monthly medical check-ups for all F&B staff. Ensure pest control and deep cleaning activities are carried out regularly. Coordinate food festivals, pop-ups, events, and refreshment arrangements. Manage billing closure for events. Participate in Cuisine Crew meetings. Handle food safety escalations and incidents. Ensure vendor compliance (FSSAI, bank guarantees, labor licenses, catering licenses, MSA). Oversee F&B training and on-the-job training (OJT) programs. Manage CAPEX and OPEX budgets. Maintain cafeteria snag lists and F&B risk registers. Conduct hazard identification, risk assessment, and mitigation planning. Review staff medical reports in line with FSSAI standards. Monitor inventory management (FIFO, BCP stock). Ensure proper storage of dry and perishable items. Schedule periodic duct cleaning. Manage AMC for kitchen and cafeteria equipment. Ensure optimal lighting (lux levels) in cafeteria and service areas. Provide support during BCP situations as required.

Location:

On-site –Pune, MH Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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