F&B Manager

Job Summary

WetnJoy Lonavala is looking for an experienced and result-oriented F&B Manager to oversee the complete Food & Beverage operations across restaurants, food counters, kiosks and buffet services.

The ideal candidate should have strong experience in F&B operations, team management, food cost control, inventory management, guest experience and operational excellence, preferably in a high-volume hospitality, resort, amusement park, water park or large-scale F&B environment.

Key Responsibilities:

1. F&B & Restaurant Operations

• Manage end-to-end daily F&B operations across restaurants, food counters, kiosks and other F&B outlets within the park.
• Ensure smooth and efficient operations during peak hours, weekends, holidays and high-footfall days.
• Monitor service quality, food presentation, portion control and turnaround time.
• Ensure adherence to defined SOPs and service standards across all outlets.
• Coordinate closely with Kitchen, Stewarding and Operations teams for seamless service.

2. Revenue & Business Performance

• Drive F&B revenue and profitability in line with business targets.
• Monitor daily sales, outlet-wise performance, average spend per guest and product mix.
• Identify opportunities for upselling, cross-selling and increasing guest spend.
• Develop initiatives, promotions and offers to improve F&B sales.
• Analyse sales trends and implement corrective actions to improve performance.

3. Cost & Inventory Control

• Monitor food and beverage costs and ensure optimum cost levels.
• Control wastage, pilferage, overproduction and stock variances.
• Ensure effective inventory planning, stock rotation and proper storage.
• Coordinate with Procurement and Stores for timely availability of materials.
• Conduct regular stock checks and ensure accurate reconciliation.

4. Team Management

• Lead, motivate and manage the F&B service team.
• Plan manpower deployment and shift schedules based on park footfall and business requirements.
• Ensure adequate staffing during peak operating periods.
• Conduct regular training on service standards, hygiene, SOPs and guest handling.
• Monitor team productivity and performance.

5. Food Safety & Hygiene

• Ensure strict compliance with food safety, hygiene and sanitation standards.
• Ensure compliance with applicable FSSAI and company food safety requirements.
• Conduct regular outlet inspections and hygiene audits.
• Ensure proper handling, storage and temperature control of food products.
• Take immediate corrective action for any food safety or hygiene deviations.

6. Guest Experience

• Ensure a high level of guest satisfaction across all F&B touchpoints.
• Monitor guest feedback, complaints and service issues and ensure timely resolution.
• Maintain service standards during high-volume operations.
• Work closely with the Guest Relations and Park Operations teams to improve the overall guest experience.

7. Operational Planning & Coordination

• Plan F&B operations based on expected park footfall, events, holidays and special occasions.
• Coordinate with Park Operations, Sales & Marketing, Finance, Procurement, HR, Engineering and Security.
• Ensure adequate food production, manpower, equipment and inventory availability.
• Support special events, corporate events and promotional activities within the park.

8. MIS & Reporting

• Prepare and review daily, weekly and monthly F&B MIS.
• Track revenue, food cost, wastage, inventory, manpower productivity and outlet performance.
• Analyse operational data and provide recommendations to management.
• Maintain proper records of sales, stock, wastage and operational performance

Requirement:

• Graduate/Diploma in Hotel Management, Hospitality Management, F&B or related field.
• 6-10 years of relevant F&B and operations experience.
• Experience in high-volume F&B operations is preferred.
• Candidates from Water Parks, Amusement Parks, Resorts, Hotels, QSRs, Food Courts or large-scale hospitality operations will be preferred.
• Strong leadership, communication and team-management skills