F&B Guest Service Associate

Your day to day

-Greet and welcome all guests and take beverage and food orders in a prompt and professional manner

-Be attentive to guest s needs

-Prepare food and beverages for service to guests and present food according to established health and presentation standards

-Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

-Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary

-Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are

-clean and maintained throughout shift

-Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident

-to the Supervisor or Manager on duty

-Take action to solve guest problems/complaints and use established guidelines for any service recovery

-to ensure guest satisfaction

-Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service

-May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

-May assist with other duties as assigned

-Being passionate about people and service

What we need from you

-It s a physical role and you ll be on your feet most of the day, so fitness is important

-Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

-You ll might need to bend and kneel to complete some activities

-Literacy skills - reading, writing and basic maths skills

-Flexible attitude to shifts - you may need to work nights, weekends and/or holidays

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.

What we offer

- 5-day work week

- On-duty meals

- Medical insurance & ESIC (as applicable)

- Learning & development opportunities

- Employee stay and F&B discount across IHG hotels (as applicable)

-Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.