External-Cluster Manager-Collections Retail
Ujjivan Small Finance Bank · Noida · onsite · Posted 56d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Role Details
Size of the Role
Key Duties Responsibilities of the Role
Business / Financials
Customer
Key Skills
Location - New Delhi,Noida,Nagar,Ghaziabad,Meerut,Jaipur,Jodhpur,Yamuna,Aligarh,Karnal,Indore,Mohali,Agra,Kaushambi,Janakpuri,Ludhiana,Chandigarh,Kota
This role is responsible for collection from unsecured and secured loan overdues.
Responsibilities
- Maintain proper planning and allocation of overdue for effective recovery through strong execution and meeting recovery targets, as decided by the Area Collection Manager.
- Manage the complete recovery and collection process as per the Collection Policy.
- Drive collection strategy for the Cluster/branches/ Agencies, and prepare action plan for the branches with high overdues.
- Monitor receivables and collections and provide updates of receivables with appropriate details.
- Coordinate with Distribution team and backend collection team for effective OD collection.
- Coordinate with Vigilance for legal cases for collections.
- Drive preventive Collections in the Cluster.
- Train the Collection team on the updates on the Products and Policies and need to nurture them.
- Conduct Collection Review periodically as specified time to time.
Role Details
- Type of position: Full-time
- Sub-department: CollectionsRetail
- Location: RO/Branch
- Reports to: Area Collections Manager
- Reporting into: Collection officer/Senior Collection Officer/Agency
Size of the Role
- Portfolio managed: 300 cases for 30 Cr.
- Number of Agency / consultants: 1-2
- Number of portfolio products: 2-3
- Volume of products and services
- Volume of new hires onboarded
- Volume of recruitment etc.
Key Duties Responsibilities of the Role
Business / Financials
- Follow up with Branch staff and Field Collection staff to monitor track status of collections.
- Ensure maximum number of accounts is collected through follow ups and other defined communication techniques.
- Engage in conducting field investigations and collecting delinquent accounts.
- Work on critical cases, getting it recovered from the customers.
- Trace out of absconded default customers and initiate recovery process.
- Analyze and solve problems on a daily basis and keep track of all doings for future references.
- Coordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups recoveries.
- Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments.
Customer
- Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process).
- Field visits to default clients in view of collections.
Key Skills
- Collections
- Recovery
- Field investigations
- Skip tracing
- Settlement process
- Legal cases coordination
- Tele-calling
- Coordination with distribution/backend teams
- Write-off recovery programs
Location - New Delhi,Noida,Nagar,Ghaziabad,Meerut,Jaipur,Jodhpur,Yamuna,Aligarh,Karnal,Indore,Mohali,Agra,Kaushambi,Janakpuri,Ludhiana,Chandigarh,Kota
Sourced from naukri
Skills
retailrecovery processLegal casesvigilanceskip tracingSecured LoanCalling ProcessLegal
About Ujjivan Small Finance Bank
Ujjivan Small Finance Bank
Banking
24.4k+
employees
2017
9 years old
Bangalore/Bengaluru, Karnataka
India
About
Empowers financial inclusion across India, serving over 90 lakh customers with over ₹6,400 crore profit and a strong focus on inclusive, tech-led banking.
Industries
BankingFinancial Services
Employee ratings
7,630 reviews
4.0/ 5
Culture
4.0
Career growth
3.5
Work-life
3.9
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