Export Marketing Manager

Role & responsibilities

• Handle overseas customer communication including export enquiries, quotations, order execution, and customer support.
• Develop new international markets and generate business opportunities for hand tools and forging products.
• Build and maintain strong relationships with overseas buyers, distributors, sourcing agents, and customers.
• Coordinate export order execution with production, planning, packaging, dispatch, accounts, and documentation teams.
• Prepare competitive quotations, negotiate commercial terms, and achieve export sales targets.
• Conduct international market research, competitor analysis, and identify new business opportunities.
• Monitor customer buying patterns, sales pipeline, conversion ratio, and business profitability.
• Coordinate with R&D and production teams for new product development as per customer requirements.
• Arrange product samples, testing, certifications, inspections, and export compliance documentation.
• Coordinate customer audits, factory inspections, and compliance-related activities with internal departments.
• Support participation in international trade fairs, exhibitions, and overseas customer meetings.
• Ensure compliance with international trade regulations, packaging standards, labeling requirements, and payment terms.
• Prepare MIS reports, market intelligence reports, and business performance dashboards for management review.
• Develop and improve SOPs for export processes to enhance efficiency and customer satisfaction.
• Provide strategic inputs to senior management on new markets, product opportunities, pricing trends, and customer feedback.

Preferred candidate profile

• Graduate / MBA in International Business, Marketing, or related field.
• 58 years of experience in export sales / international business development, preferably in Hand Tools, Forgings, Manufacturing Industry.
• Strong knowledge of export documentation, shipping, and international trade procedures.
• Experience in handling overseas customers, distributors, and buyers.
• Proven ability to develop new markets and achieve sales targets.
• Good communication, negotiation, and presentation skills.
• Proficiency in MS Office / SAP / CRM systems.
• Strong analytical, coordination, and problem-solving abilities.
• Willingness to travel internationally as required.
• Self-motivated, target-oriented, and capable of working under pressure.