Export Customer Service Professional

Key Responsibilities

• Manage end-to-end sea export shipments.
• Coordinate with customers, overseas agents, airlines, shipping lines, transporters, and internal departments.
• Ensure timely collection and verification of export shipping documents.
• Track shipment milestones and provide proactive updates to customers.
• Handle customer queries and resolve shipment-related issues efficiently.
• Ensure compliance with customer SOPs, company processes, and statutory regulations.
• Maintain accurate shipment records in the ERP system.
• Work closely with Sales, Documentation, Customs Clearance, Operations, Pricing, and Accounts teams for smooth shipment execution.
• Contribute to continuous process improvement and deliver excellent customer service.

Educational Work Experience

• Graduate in any discipline.
• Minimum 2 4 years of experience in Export Customer Service within a Freight Forwarding or Logistics company.
• Knowledge of Sea Export operations.
• Familiarity with export documentation, Incoterms, and freight forwarding processes.
• Proficiency in Microsoft Office and ERP/Logistics Management Systems.
• Good communication, coordination, and problem-solving skills.

Key Competencies

• Customer Focus
• Communication Skills
• Attention to Detail
• Planning Coordination
• Problem Solving
• Teamwork
• Time Management
• Accountability

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.