MUMBAI · FULLTIME
Export Business Development Manager / Engineer
Rokade Rotek
Mumbai · onsite · Posted 58d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Position Sales Coordinator
Location Rabale - Navi Mumbai
Employment Type Full-Time
Department Sales & Business Development
Reporting To Sales Manager / Business Head
Job Summary:
ROKADE Group is looking for a Sales Coordinator to support the Indian sales team in managing enquiries, quotations, customer communication, order processing, follow-ups and sales documentation. The role coordinates with Sales Engineers, Product/Technical Teams, Accounts, Stores and Customers from enquiry through order and delivery.
Key Responsibilities:
Enquiry Management
- Register enquiries from email, website, IndiaMART, TradeIndia, WhatsApp and telephone.
- Understand basic requirements and allocate enquiries to the appropriate Sales/Technical Engineer.
- Maintain enquiry tracker and follow-up.
- Track Enquiry Quotation Follow-up PO Dispatch.
Quotation & Sales Support
- Prepare quotations using approved pricing/formats.
- Share catalogues, datasheets and presentations.
- Coordinate technical specifications and application queries.
- Maintain quotation revisions and records.
Customer Follow-Up
- Follow up quotations and obtain feedback/expected order dates.
- Follow up technical/commercial clarifications.
- Maintain daily/weekly follow-up reports.
- Escalate important or delayed enquiries.
Order & Dispatch Coordination
- Verify POs against quotations and terms.
- Coordinate Accounts, Stores/Production and Logistics.
- Track order through dispatch and share dispatch details.
- Follow up Proof of Delivery where required.
Product Coordination
- Support vibration analysers/meters, dynamic balancing machines, shaft alignment tools, bearing induction heaters, bearing condition monitoring, MCSA, thermography and online condition monitoring products.
- Develop sufficient product knowledge for customer and internal coordination.
CRM & Reporting
- Maintain enquiry, quotation, follow-up, order, customer and sales-pipeline records.
- Track lost enquiries and pending payment/order status.
- Prepare daily/weekly reports.
Qualification & Experience:
Qualification: Graduate / Diploma / Bachelors degree; B.Com/BBA/B.Sc., Mechanical/Electrical Diploma/B.E. or Sales/Marketing qualification preferred
Experience: 1-4 years in sales coordination, industrial sales, technical sales support or engineering products. Freshers with strong communication and willingness to learn may be considered.
Required Skills:
- Excellent English communication and email writing.
- Good Hindi communication.
- MS Excel and Word.
- CRM/ERP knowledge preferred.
- Strong follow-up, customer handling and documentation skills.
KPIs:
Enquiry registration; quotation TAT; follow-up discipline; customer response; PO accuracy; dispatch coordination; CRM accuracy; lost-enquiry tracking; sales-team support.
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Section · 02