Expert - Transformation Process Lead

The Transformation Process Lead is responsible for driving governance, process standardization, business transformation, and operational excellence across RMS platforms, including GRFE, SIRVAL, MADRAS, and related systems. The role serves as the key liaison between business, operations, and technology teams to ensure successful delivery of enhancements, releases, UAT activities, compliance, and global deployments.

Key Responsibilities

Governance & Compliance

• Ensure adherence to governance frameworks, controls, SOPs, and compliance requirements
• Drive process standardization and continuous improvement across RMS operations
• Support audit, quality, risk management, and compliance initiatives

RMS Process Ownership

• Act as SME for RMS applications including GRFE, SIRVAL, and MADRAS
• Maintain end-to-end process ownership, data quality oversight, and operational readiness
• Identify process gaps and drive sustainable improvements

Stakeholder Management & Coordination

• Coordinate across GRFE, EDD, SIRVAL, MADRAS, Business Operations, and Technology teams
• Manage stakeholder communications, escalations, priorities, and dependencies
• Ensure alignment across regional and global teams for project delivery

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements
• Develop user stories, acceptance criteria, and process flows
• Support backlog prioritization and solution design discussions

UAT Ownership & Testing

• Lead end-to-end UAT planning, execution, defect management, and sign-off
• Develop test scenarios, test cases, and validation approaches
• Coordinate defect triage, retesting, and business approval activities

Release Coordination & Global Rollout

• Plan and coordinate release readiness, deployment activities, and global rollouts
• Support cutover planning, go-live validation, and hypercare activities
• Ensure seamless transition of enhancements into business operations

Transformation & Innovation

• Lead process improvement, automation, and transformation initiatives
• Promote adoption of AI-enabled solutions, including Microsoft Copilot
• Drive efficiency, standardization, and operational excellence initiatives

Knowledge Management

• Create and maintain SOPs, training materials, and process documentation
• Facilitate knowledge-sharing sessions and capability-building programs
• Support onboarding and continuous learning initiatives

Technical Skills

• 5+ years of experience in process ownership, operations, business analysis, governance, transformation, or data-quality roles. (E)
• Strong understanding of RMS processes and platforms, preferably GRFE, SIRVAL, MADRAS, and related systems. (P)
• Experience creating user stories, acceptance criteria, process maps, and test cases. (E)
• Strong SQL and data validation skills, including data reconciliation and verification. (E)
• Experience owning UAT execution, defect management, and formal business sign-off. (E)
• Familiarity with Microsoft Copilot and other Generative AI tools. (P)
• Exposure to Power BI, SQL, Python, automation tools, and reporting solutions. (P)
• Experience in driving process improvement, digital transformation, and automation initiatives. (E)
• Knowledge of Agile methodologies, Jira, and Confluence is preferred. (P)

• Bachelor's degree in business technology, Data Science, Information Systems, or a related field

Certifications in Project Management, Agile, Lean Six Sigma, Business Analysis, or Change Management are an added advantage.

Role is at P5

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion