Expert - Purchasing Support

Job Summary

Job Purpose. Advice on procurement processes and performance, standards, tools and best practices required to run effective procurement organization with efficient tools and systems and ensure procurement compliance by developing, implementing and applying policies and guidelines. Master data maintenance DCS Sheet creation/maintenance, Issue handling.

Location: Mumbai, India.

Responsibilities

• Carrying out complex and global support tasks in area of the responsibility Procurement.
• Monitoring of automated processes and continuous optimization of chatbots.
• Escalation and information management in area of responsibility Support Function.
• Collaboration in the development of support materials and training documents.
• Implementation of control measures for external services.
• Conceptual collaboration and coordination of internal and global cross-team support processes.
• Administration of the ticket tool and the procurement support portal.
• Support of digitalization measures.
• Participation in global and regional projects.
• Support of test activities regarding the procurement tools and processes used.
• Collaboration in regional or global support teams as required.
• Drive continuous improvement.
• Advise on procurement processes, standards, policies, tools, and best practices.
• Support in change management and quality assurance processes and assist with implementation of new suppliers.

Requirements

• Education: Bachelor degree or equivalent experience/qualification.

Qualifications

• Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint).
• Knowledge and experience with purchasing tools such as SAP SRM, SAP S/4 Hana, Coupa.
• Experience in the area of support.
• Convincing and self-confident appearance when dealing with suppliers and divisional colleagues.
• Strong customer and service orientation.
• Strong interpersonal skills.
• Very strong analytical and conceptual skills.
• Ability to deal with conflict, work in a team and be assertive.
• Awareness of responsibility and costs, precise working methods.
• High degree of commitment, ability to work under pressure and mobility (also internationally).
• Fluent in English.

Experience

• More than 2 years.

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