Expert, ERP Business Analyst

Job Summary

Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities. Understanding on Sales Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).

On demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of administration of data centers (database administration, upgrades, performance, ). Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation ). Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly. Analyze, challenge, validate recommendations and actions of on his/her area. Liaise with Global Data Excellence and Business Process Leaders organization regarding problem solving and enhancement. Contribute, review and validate Core bugs & enhancements specification. Contribute to testing and validation. Involved in configuring Master Data, Document Types (Sales Order Types, Delivery Documents, Billing Documents, Credit and debit memo, etc.) including special order types (Third Party Processing, Consignment Processing, Inter-Company Billing and Inter-company stock transfers), Availability Check, Material Listing/Exclusion, Rebate processing, Deliveries and Post Goods Issues.

Technology Skills

• 8 to 10 years of experience SAP SD along with Front office business process knowledge
• Very Good exposure to business process knowledge on MYSE, BFO and BFS.
• SAP SD - Consultant knowledge on Integration topics Logistics and Finance.
• Good understanding of SAP enterprise Structure and interface concept and management.
• Having very Good Knowledge on Business Process in Front office Activities Sales, Project systems, Services.
• Good understanding of SAP enterprise data and interface concept and management.
• S4 knowledge is added advantage

Behavioral Skills

• Should be able to coordinate with global team and service SLAs. Ensure specifications are fully challenged and understood.
• Should be Good in Communication, Good learner and Very Good team Player.
• Ensure good application development and delivery adhering to SDLC process.
• Customer centric and capacity to deliver high level of service.

Qualifications

Education: BE/ B Tech. /MCA/ Graduate

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